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  1. #26
    Senior Member catonec's Avatar
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    so, just as you'll be expecting from the sales guy, go in w/ an open mind.

    let him know within the first couple of minutes what you want, and then see what else he suggests.

    there are probably plenty of bikes that will make you happy, humor him and ride around the parking lot on all of them.

    if they are trying to push to in one direction that you're not sure of, walk away. go home for a few hours and think about the whole experience.

    maybe after a little while you'll understand what the sales guy was getting at, maybe even agree w/him. Maybe not, maybe you'll be angry. one thing for sure though, you'll be more angry if you buy a bike you didnt really want.

    You're the end user, the boss, the guy w/the cash. you're not doing this guy a favor by coming into his shop, you dont owe him anything. dont try to make him happy.
    2010 Kestrel RT900SL, 800k carbon, chorus/record, speedplay, zonda
    1997 Trek ZX6000, 6061w/manitou spyder, xt/xtr, time atac

  2. #27
    Senior Member Mithrandir's Avatar
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    Quote Originally Posted by 2 wheeler View Post
    Wow, based on what everyone above has said, I must have encountered the worst sales guy in the universe!

    I was in the market for a bike and had the money to buy in the $1K+ range. I've ridden since 1969 and raced in college, held the time trial record at my school for 4 years, rode lots of century rides, did tours, etc... I was 175 or so at the time, but jobs, kids and other things turned me into a Clyde, 6'-2" and 235.

    I went to a bike shop in Hood River, OR and the sales guy asked me how he could help. I told him I was looking for a racing bike. He said, "No, you need a comfort bike". I said, "I know what I want, I want a racing bike". The sales guy looked me up and down, very deliberately, and said "that's not a good idea and we don't have anything for you". I asked him if he had any Cannondale information, he said "you can find it on the internet", then turned and walked away.

    I was completely shocked. I didn't set foot in that shop again for 7 years. I bought a bike from another bike shop that treated me like I had a brain and wasn't a "fat idiot".

    They exist, without a doubt. But they are the exception, not the rule. That shop has permanently lost your business; it wasn't a very smart decision for them to treat you that way. Smart shop owners know that everyone's money is just as green, and if you get hooked on the sport you'll become a customer for life.

  3. #28
    Senior Member ill.clyde's Avatar
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    Not really anything to add to this thread that hasn't already been said ... but as a note to the power of a positive LBS experience.

    When I was younger (my teens ... I'm in my 40s now), I bought (with my own money) my first road bike ... a beautiful red Peugeot.

    The shop I bought it at was phenomenal, spending time, working with a kid who wanted to buy a road bike.

    That shop is still in existance. I now live 4 hours away from "home."

    But when a childhood friend recently asked me about bikes, wanting to start riding, I recommended that shop. It's still open, still a quality shop and they treated my friend wonderfully.

  4. #29
    Senior Member @Jason's Avatar
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    I recently went through this process. I was so apprehensive about going in and trying bikes. Frankly, I was scared that I would break something on a bike that I might not be buying. All the LBSs proved me wrong. They all helped me, let me try whatever I wanted and what they thought I should try. I was treated like a "normal" person. When I settled on a bike (and a LBS to buy from), they exceeded my expectations with getting exactly what I wanted/needed, fitting me properly, and giving me lot of tips to help get started. I went in on a Saturday to pick up my bike, and was up on the trainer getting fitted, all while the shop was very busy. Some of the skinny "racers" were sure giving me some looks...but the shop personnel gave no hint of worrying about my fat ass.

    Also, I tried the Cross-rip, but much preferred the ride of the Surly Cross-check. If you would consider a steel frame, the Cross-check/Straggler is worth a try.

  5. #30
    Senior Member CommuteCommando's Avatar
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    Jul 2008
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    KHS Alite 500, Trek 7.2 FX , Masi Partenza, Masi Fixed Special, Masi Cran Criterium
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    OK, I posted earlier that it is rare that they treat clydes differently. I went to a LBS today to test ride a bike I had been considering as my N+1 (Masi Gran Criterium) The kid tried to steer me to Strada. It was a heavier bike (Butted Hi-ten, w/Sora groupset as opposed to lugged 535 CrMo and 105 of the GC) He was telling me that it was a great deal. I told him I already had a $700 bike and wanted to move up, and left. The interesting thing is he was trying to steer me away from the higer priced bike. I felt the kids attitude was very condecending.

    I went back later with my shoes and pedals to test ride the Gran Criteium, and this time was helped by the old guy that owns the shop, and who has always acted like he wants my buisness. I'm about 90% decided on the GC. Was going to go for a carbon bike but I like the classic look of that lugged frame, and the ride was great. It is a little heavier-a little more than the weight of my current aluminum bike, but considering I can still loose the weight of the entire bike from my carcass, thats not that important.
    As much as you paid for that Beemer [Mercedies, Audi, Escalade], I'm surprised it didn't come equipped with turn signals.

  6. #31
    Senior Member firesfate's Avatar
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    Quote Originally Posted by @Jason View Post
    I recently went through this process. I was so apprehensive about going in and trying bikes. Frankly, I was scared that I would break something on a bike that I might not be buying. All the LBSs proved me wrong. They all helped me, let me try whatever I wanted and what they thought I should try. I was treated like a "normal" person. When I settled on a bike (and a LBS to buy from), they exceeded my expectations with getting exactly what I wanted/needed, fitting me properly, and giving me lot of tips to help get started. I went in on a Saturday to pick up my bike, and was up on the trainer getting fitted, all while the shop was very busy. Some of the skinny "racers" were sure giving me some looks...but the shop personnel gave no hint of worrying about my fat ass.

    Also, I tried the Cross-rip, but much preferred the ride of the Surly Cross-check. If you would consider a steel frame, the Cross-check/Straggler is worth a try.

    The Surly does look like a descent bike. The Cross-Rip is just my starting point for my search. Funny enough I would love a Giant to fit me well because I think the name gives it all a little irony. I have gone back away from wanting disc brakes after doing some reading and advice on this board and other sources.

    That LBS experience you had is exactly what I don't want to deal with. So far the biking community seems rather friendly though. In ref to CommuteCommando's reply...Yeah I would be irritated with the steer like that. I am open to trying every bike they recommend as others have stated but there are just certain things I want out of my new bike. I am not after the "great deal", I want a mix of what works appropriately for me and what I simply want. When I go to purchase I want to be confident that the bike I get was meant for me and any parts that need to be switched are all done right for my needs.

  7. #32
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    I too had a crappy experience at the first (and closest) LBS. Ended up at a shop ~40 miles from my house in Brooklyn. Not sure if I'm allowed to mention the name but they are a great place to shop. Informative, honest, fair prices and not one sidelong glance. All employees including the owner is super nice. Never felt out of place there, therefore they will get all my business.

    Find a good shop and hold on to it.

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