Brand new wheel already bent
09-03-14, 03:46 PM
#52
2 Fat 2 Furious
Join Date: Nov 2010
Location: England
Posts: 3,996
Bikes: 2009 Specialized Rockhopper Comp Disc, 2009 Specialized Tricross Sport RIP
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UPDATE.
This LBS offered to replace both wheels with Tiagra/Chukker/36h for a small price. I agreed. Went to pick up bike today. Told them about another problem I'm having - a "rubbing" in the crankset. Manager (who've I've been going endlessly round and round with) told me it was likely pedals - and so - long story short - ended up with new wheels and a new pedal. Was content.
Left LBS and within three minutes totally wiped out. On the pavement - that feeling you get after you totally wipe out where you're blood is just pumping a million different directions at once - some shock in there too -
Looked down and saw that the new pedal had come off. I'm so fortunate I just have cuts and bruises at this point. No major damage as far as I can tell. Lucky I wasn't in Chicago traffic when I completely collapsed when the pedal came off.
So yeah, I've totally ****ing had it with these guys. I think they're probably good mechanics - but they're just too busy, too loaded on coffee (or coke?) and too ADD. They're trying to do a million things at once. I lost my mind on the manager and his response was, "I'm sorry - but I'm trying so hard with all these things you're asking - and I'm bound to make mistakes..."
Can you for the love of GOD believe that? A couple of the other mechanics were standing around - no one asked me if I was all right.
So I reply and tell him that that's the problem - that they're all too eager to fix issues and don't take enough time to make sure they've fixed it properly. I told him that I want to return the whole bike, that I have no faith in how they built it (it's a custom Soma ES) and that I just want to break up with them. Give me my money back and let's pretend we never met.
He looked at me and said, "ok." I told him to keep the bike and that I'd call in a day or two after I've calmed down.
I just have no faith in any part of that bike now. It's just too crazy. What did I do to the bike Gods!
The really sad thing is that I have to spend even more time obsessing and thinking about this bull****. UGH.
This LBS offered to replace both wheels with Tiagra/Chukker/36h for a small price. I agreed. Went to pick up bike today. Told them about another problem I'm having - a "rubbing" in the crankset. Manager (who've I've been going endlessly round and round with) told me it was likely pedals - and so - long story short - ended up with new wheels and a new pedal. Was content.
Left LBS and within three minutes totally wiped out. On the pavement - that feeling you get after you totally wipe out where you're blood is just pumping a million different directions at once - some shock in there too -
Looked down and saw that the new pedal had come off. I'm so fortunate I just have cuts and bruises at this point. No major damage as far as I can tell. Lucky I wasn't in Chicago traffic when I completely collapsed when the pedal came off.
So yeah, I've totally ****ing had it with these guys. I think they're probably good mechanics - but they're just too busy, too loaded on coffee (or coke?) and too ADD. They're trying to do a million things at once. I lost my mind on the manager and his response was, "I'm sorry - but I'm trying so hard with all these things you're asking - and I'm bound to make mistakes..."
Can you for the love of GOD believe that? A couple of the other mechanics were standing around - no one asked me if I was all right.
So I reply and tell him that that's the problem - that they're all too eager to fix issues and don't take enough time to make sure they've fixed it properly. I told him that I want to return the whole bike, that I have no faith in how they built it (it's a custom Soma ES) and that I just want to break up with them. Give me my money back and let's pretend we never met.
He looked at me and said, "ok." I told him to keep the bike and that I'd call in a day or two after I've calmed down.
I just have no faith in any part of that bike now. It's just too crazy. What did I do to the bike Gods!
The really sad thing is that I have to spend even more time obsessing and thinking about this bull****. UGH.
If they can't install a pedal well enough to last a few minutes they really shouldn't be in the business at all. If you can just return the bike, take a full refund and walk away then that's almost certainly your best bet.
__________________
"For a list of ways technology has failed to improve quality of life, press three"
"For a list of ways technology has failed to improve quality of life, press three"
09-03-14, 06:07 PM
#53
Senior Member
UPDATE.
This LBS offered to replace both wheels with Tiagra/Chukker/36h for a small price. I agreed. Went to pick up bike today. Told them about another problem I'm having - a "rubbing" in the crankset. Manager (who've I've been going endlessly round and round with) told me it was likely pedals - and so - long story short - ended up with new wheels and a new pedal. Was content.
Left LBS and within three minutes totally wiped out. On the pavement - that feeling you get after you totally wipe out where you're blood is just pumping a million different directions at once - some shock in there too -
Looked down and saw that the new pedal had come off. I'm so fortunate I just have cuts and bruises at this point. No major damage as far as I can tell. Lucky I wasn't in Chicago traffic when I completely collapsed when the pedal came off.
So yeah, I've totally ****ing had it with these guys. I think they're probably good mechanics - but they're just too busy, too loaded on coffee (or coke?) and too ADD. They're trying to do a million things at once. I lost my mind on the manager and his response was, "I'm sorry - but I'm trying so hard with all these things you're asking - and I'm bound to make mistakes..."
Can you for the love of GOD believe that? A couple of the other mechanics were standing around - no one asked me if I was all right.
So I reply and tell him that that's the problem - that they're all too eager to fix issues and don't take enough time to make sure they've fixed it properly. I told him that I want to return the whole bike, that I have no faith in how they built it (it's a custom Soma ES) and that I just want to break up with them. Give me my money back and let's pretend we never met.
He looked at me and said, "ok." I told him to keep the bike and that I'd call in a day or two after I've calmed down.
I just have no faith in any part of that bike now. It's just too crazy. What did I do to the bike Gods!
The really sad thing is that I have to spend even more time obsessing and thinking about this bull****. UGH.
This LBS offered to replace both wheels with Tiagra/Chukker/36h for a small price. I agreed. Went to pick up bike today. Told them about another problem I'm having - a "rubbing" in the crankset. Manager (who've I've been going endlessly round and round with) told me it was likely pedals - and so - long story short - ended up with new wheels and a new pedal. Was content.
Left LBS and within three minutes totally wiped out. On the pavement - that feeling you get after you totally wipe out where you're blood is just pumping a million different directions at once - some shock in there too -
Looked down and saw that the new pedal had come off. I'm so fortunate I just have cuts and bruises at this point. No major damage as far as I can tell. Lucky I wasn't in Chicago traffic when I completely collapsed when the pedal came off.
So yeah, I've totally ****ing had it with these guys. I think they're probably good mechanics - but they're just too busy, too loaded on coffee (or coke?) and too ADD. They're trying to do a million things at once. I lost my mind on the manager and his response was, "I'm sorry - but I'm trying so hard with all these things you're asking - and I'm bound to make mistakes..."
Can you for the love of GOD believe that? A couple of the other mechanics were standing around - no one asked me if I was all right.
So I reply and tell him that that's the problem - that they're all too eager to fix issues and don't take enough time to make sure they've fixed it properly. I told him that I want to return the whole bike, that I have no faith in how they built it (it's a custom Soma ES) and that I just want to break up with them. Give me my money back and let's pretend we never met.
He looked at me and said, "ok." I told him to keep the bike and that I'd call in a day or two after I've calmed down.
I just have no faith in any part of that bike now. It's just too crazy. What did I do to the bike Gods!
The really sad thing is that I have to spend even more time obsessing and thinking about this bull****. UGH.
__________________
Birth Certificate, Passport, Marriage License Driver's License and Residency Permit all say I'm a Fred. I guess there's no denying it.
Birth Certificate, Passport, Marriage License Driver's License and Residency Permit all say I'm a Fred. I guess there's no denying it.
09-03-14, 06:37 PM
#54
Senior Member
Join Date: Dec 2009
Posts: 4,700
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Do you have the new 36h wheels? If so, keep the bike. Chances are you won't be able to get a set of wheels that strong on another bike.
Buy some metric allen wrenches, watch some Park Tool videos and start wrenching your own bike. It really ain't hard.
Buy some metric allen wrenches, watch some Park Tool videos and start wrenching your own bike. It really ain't hard.
