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Commuting Bicycle commuting is easier than you think, before you know it, you'll be hooked. Learn the tips, hints, equipment, safety requirements for safely riding your bike to work.

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Old 06-07-10, 06:01 PM   #1
RT
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The SRAM pay it forward thread

I don't work for SRAM, but I do use their cassettes, chains and shifters. On today's 10 mile commute in 95 degree heat my chain broke while standing pretty hard ascending the trail to work, relegating the bike to walking status. My day had been trying as it was, and riding the bike always makes me feel better. Walking the final two miles to work next to my bike, feeling sorry for myself, this dude on a real nice mountain rig stops and asks if everything is ok. I brief him on the chain issue (it had broken, but not all the way apart, just enough to keep me from completing a revolution of the drivetrain).

Turns out dude (Jeff is his name) works for SRAM, whose office is right across the street from where I work, and he takes off to get me a new chain (a PG-991). Back in five minutes, it turns out the SRAM chain I'm running does not come equipped with a power link, so here at work I'll have to find the tools to remove the old chain. The new chain does have the power link.

This guy was so nice and willing to help, and man am I lucky to work not only in the same town as SRAM, but right across the street. I offered to pay him or his company in some way, and he would have none of it. I carry two each of three size tubes in my backpack on my commute in case I come across anyone who may need a tube, but to bump into a guy who can get me a chain? Priceless. Made my crappy day that much better, and I wanted to give Jeff and SRAM props for helping me out.

I will be actively looking for a way to pay it forward. I already use their products, and Jeff's goodwill leaves me feeling warm and fuzzy about SRAM. I realize that SRAM did not directly sanction this assistance, but they happen to be the company whose employee helped me out of a bind.

I know most of us commuters out there are always willing to stop and help, and I hope this thread serves as a reminder of the good that we can do regardless of the bike we ride, how fast we ride, or what we wear when we ride.

Well done, Jeff

Last edited by RT; 06-07-10 at 09:16 PM.
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Old 06-08-10, 09:20 AM   #2
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now that is a great story. very cool.
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Old 06-08-10, 10:03 AM   #3
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I guess you don't carry a chain tool, I do and have used it on my commute. I too, use SRAM chains and cassettes. I was going to go SRAM Rival on my touring bike but found out they don't support MTB cassettes without going through hoops.

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Old 06-08-10, 11:06 AM   #4
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I may start carrying a chain tool. Where is the conflict on a touring bike? They guy who helped me is an engineer (the whole office is). If you sent me your specs, I could run it by him as a 'pay it forward' to someone who is need and see if he has any ides, and who knows, maybe even initiate change :-)
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Old 06-08-10, 01:00 PM   #5
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A good multi-tool will include a chain tool.

Also handy to carry a powerlink or two just in case.
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Old 06-08-10, 04:55 PM   #6
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A good multi-tool will include a chain tool.

Also handy to carry a powerlink or two just in case.
I have been commuting for ten years and have never needed a chain tool. I will carry one now, but not going to buy another multi just to get it. Good idea on the power link.
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Old 06-08-10, 05:17 PM   #7
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Feel free to send me a Force Groupset to pay it forward. Awesome story.
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Old 06-08-10, 07:12 PM   #8
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Originally Posted by Jay H View Post
I was going to go SRAM Rival on my touring bike but found out they don't support MTB cassettes without going through hoops.
You need the SRAM Apex group. Runs an 11-32 cassette, available in either standard or compact double.
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Old 06-08-10, 07:17 PM   #9
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I'm going to bring the guy a pound of really good coffee and pick his brain a little. I have been drooling over Apex, and hope the price point is reasonable.
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Old 06-08-10, 11:30 PM   #10
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Look like around $800 for the Apex group. I imagine there will be better deals out there. That's just the first one that popped up.
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