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Old 02-23-05, 10:19 AM   #1
billh
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CygoLite switch finally gives out . . .

I bought a CygoLite 6W dual beam last Nov for my winter commute. I noticed the switch was a little flaky. Well, late Feb and it finally gave out, this after about 5 days per week of use. At least I have the other beam. I bought it off an online catalogue. Wonder if I can still return it. Can't remember which one though.
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Old 02-23-05, 10:50 AM   #2
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they have excellent customer service. they will almost certainly repair / replace it for you. they replaced my light recently easily. I had my LBS give it to the cygolyte rep.
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Old 02-23-05, 12:22 PM   #3
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they have excellent customer service. they will almost certainly repair / replace it for you. they replaced my light recently easily. I had my LBS give it to the cygolyte rep.
I agree about the service. I had mine for several months, a light blew, called to order a new one and the cygolite guy asked me how old it was (I said a few months) and then said they'd send me a replacement under warrantee. They also earlier sent me a grommet that was defective.

But what breaks about the switch? I've looked at the switches and they seem fairly simple - is it not home repairable (which can be better than warantee as you could fix it stronger than original design)

Al
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Old 02-23-05, 01:00 PM   #4
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The switches for dual beam seem suspect given the complaints I've seen here and my own experience. I took mine apart and was able to rearrange the orientation of some wires to get mine to work (maybe a poor connection inside the switch housing, which I'm unable to open without destroying). However, after switching, I still occasionally have to tap the switch cover lightly to get the lights to illuminate. When the switch finally fails, I'll just try to find a similar, but more durable replacement.

Heck, maybe I'll just start looking now so I'm prepared.
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Old 02-23-05, 01:34 PM   #5
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Originally Posted by noisebeam
I agree about the service. I had mine for several months, a light blew, called to order a new one and the cygolite guy asked me how old it was (I said a few months) and then said they'd send me a replacement under warrantee. They also earlier sent me a grommet that was defective.

But what breaks about the switch? I've looked at the switches and they seem fairly simple - is it not home repairable (which can be better than warantee as you could fix it stronger than original design)

Al
On the dual beam, there are two rectangular plastic thingies on the back of the light that slide left and right, toward center to turn on. When I slide the right beam switch to the center, the light does not turn on. The rectangular piece of plastic (ie, what I am calling "the switch") is itself loose, ie. it rotates slightly up and down as well as sideways. Not sure if I can describe it any better in words.

Do you think if I call Cygolite directly, they would help me out, even if I forgot where I bought the thing?
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Old 02-23-05, 01:38 PM   #6
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Yes, contact them directly - contact info is on their web page, I'd suggest a phone call vs. email.

As to the switches - I meant what is broken from the view inside (after you take cover off) I assume taking cover off doesn't violate warantee as you need to take the cover off to replace bulbs. But if you are unsure of taking things apart, call Cygolite first - there is nothing tricky inside, just that if you remove some of the little parts, you could have trouble putting them back correctly.

Al
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Old 02-23-05, 02:36 PM   #7
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Argh, no 800 number . . .
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Old 02-23-05, 02:52 PM   #8
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Hmm, my switch is different -- a push button, 3-way toggle with a rubber cover to keep it clean and dry. But, it still sucks!
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