Erect member since 1953
Join Date: Dec 2006
Location: Antioch, CA (SF Bay Area)
Bikes: Roubaix Expert, Motobecane Ti Century Elite turned commuter, Cannondale F500 Mtn bike, Some old French thing gone fixie
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I don't think it was the fault of the panniers. I've had them for ages. I think I just got in a rush (I'm stressed at work, and my sweet wife was out of town, so I'm discombobulated) and didn't pay attention when I attached them in the cold dark morning.
I've had such good customer service from the pannier maker I am replacing mine with a newer model by the same company. That said, the newer ones do have a different attaching system.
My panniers were the now-discontinued Detours Transit model.