Big PROS to La Bicicletta!
I want to thank Paul from La Bicicletta for his great service. It's always been a pleasure to deal with him and other staff members, but today I am speechless.
I've got pair of s-works shoes from them last year in October, 2009 model. Used them on the trainer all winter and couple of times on the road last week. I've noticed that left shoe retention mechanism is not working properly and I came to the store asking for help in replacing failed part, but ended up with a brand new 2010 shoes ! This is an amazing turn of event and really unexpected ending
Always good to hear of good vendors and good manufacturers. I have never had an issue returning items to Specialized.