I must say I'm surprised. I'd never gone to MEC to get some work done on my bike but I was in a pinch. I needed a couple minor things that I wasn't comfortable doing myself completed. My own bike shop, despite me having bout a $3000 bike, still had to have me wait 1 week for an appointment to get the work done (about 20 minutes of work). I won't say I deserve better service than the rest..I'm just upset is all.
I saw on MEC's website that they advertise "most minor repairs / work done while you shop". So I tried my luck on a very busy Saturday (busy enough that they had a cop acting as security at the front).
Took my bike to the back, said I needed a couple parts installed (which I bought else where). The mechanic started off with "wow, sweet bike dude" and we just started chit chatting etc...He invited me to the back, performed the labour with me without me even having to ask if it could be done right away...even allowed me to stay in the back so he could show me how the work that he was performing was done.
At the end, he did not even charge me what he should have charged me...
All in all, great experience today at the Toronto MEC.