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  1. #1
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    Cyclone Experiences and USA distributor

    Has anyone had much experience with the Cyclone system? Good or bad, do you think it works well? I'm thinking about getting the 650W motor. I won't need the freewheeling chainring as I'm going to mount it on a 4-wheel pedal car sort of contraption, so the motor will drive one wheel (with gearing) directly.

    Also, I've emailed and called the USA distributor a couple of times now, but gotten no response. Has anyone had any dealings with him? Is he still in business?

    Thanks!
    Wayne

  2. #2
    put our Heads Together cerewa's Avatar
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    I bought a motor (without the full kit) from him. Upon receiving my order, he said he was going to be away from the office for a week. After a week and a half had passed, I e-mailed him regularly asking where my order was, and he didn't respond, until, a month after i made the order, the motor arrived.

    The only other person I know of who dealt with him had a similar story.
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  3. #3
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    Cerewa
    Thanks for that. The folks in Taiwan have been prompt and helpful in answering my questions, so I can always work directly with them. But how do you like the motor? Does it work well for you? What do you have it mounted on?

    Thanks

  4. #4
    Senior Member RayB's Avatar
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    I have found the system to be decent but as you may of read in another thread I have had some issues with my freewheel, 3rd one is being sent under warranty in under 200 kms. I have the 500w kit and dealt only with the guy in Taiwan direct.

    Are you considering shipping the entire kit from Taiwan?
    RayB

    2010 Civia Bryant
    2008 Trek 520

  5. #5
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    After several emails and phone calls, I finally got an email from the USA Cyclone distributor. It was just one line, 5 words!
    "Please order on-line www.cyclone-tw.com. Thanks."
    I don't think I waste any more time with him...

    So yes, I'm going to have the 650W kit shipped from Taiwan.

    Yes RayB I saw your post about the freewheel, but I'm actually not using it. This is for a quadracycle, so it'll drive one wheel with gearing without connecting to the pedal assembly. Now my task is to figure out how to mount a rear cluster onto a wheel backwards - so the small side is facing the wheel, rather than the biggest cog. This wheel is on the right-hand side of the bike, and doing this will allow me to mount the motor on the edge of the frame, rather than having it stick out 200cm. I think (hope) it'll work...

    Wayne

  6. #6
    put our Heads Together cerewa's Avatar
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    how do you like the motor? Does it work well for you? What do you have it mounted on?
    For me, the cyclone 500W system has been a mixed bag. It worked really well when it worked, but it doesn't work now. It was fast on the downhills, fast on the flats, fast on the uphills. Something broke when I ran the motor for 10 miles with water filling the bottom inch or so of the motor, after having parked overnight under what turned out to be a leaky tarp.

    So i replaced the motor+controller with one from cyclone-usa thinking that i would get quick service to be able to get right back on the road (which I didn't). And something's wrong with that one, although I think it may be that the rubber cement I used to plug the hole where the wires enter the motor caused a short. (The place where wires enter motor is the only place water can get in... and there's nowhere for water to drain out the bottom ). In any case the thing is behaving as though there's an intermittent short-circuit; sometimes it won't turn on, sometimes it will turn on, and a couple times when it was plugged in the motor would jerk forward a bit without the throttle being in use.

    I have been, um, lazy about trying to fix the system because I got a job 4 miles from home, where the extra speed would be more dangerous than useful (very heavy traffic).
    Some awesome folks who are working to give Haitians the ability to manage their safety and their lives:
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  7. #7
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    Under powered Cyclone?

    Hi all, I'm new to the ebikes and this forum. I ordered the 360W kit and got it running this past weekend. Initial test shows it very difficult to align as the chain keeps coming off the motor.

    When is was running properly, it seems way under powered. It could not go up the smallest of hills. I have new, fully charged Universal Battery 12v 18aH batteries that should be more that enough.

    Any advice?

    Thanks

  8. #8
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    Thumbs up Cyclone electric motor experience

    I studied electric bike systems for more than 1 year and decided to buy a Cyclone 500W system.
    Full system with 24V 24V LIFEPO4 battery pack, BMS PAS & Speed limiter.
    I converted a Mongoose 26" 15 speed.

    1) the USA dealer never returned emails or picked up the phone.
    At the the end of the week I emailed the Taiwan office and asked how I could buy the system
    They said I could send them a bit more tha 1200 US dollars and they woudl mail it to me.

    2) The package arrived 2 weeks later by Mail.

    3) I was out of town when the package arrived at my office. The following week ( now 3 weeks after
    making a bank transfer direct to thier account ), I unpacked the box. It was HOT! not warm, but
    HOT ( My job is in electronics, repairing and modifying CNC EDM machines ). I immediately began removing
    the cellophane tape and cardboard that made up the battery pack. I suspected something was shorted,
    and wanted to remove connections to the current source. A small 1"x3" pcb was connected to very small
    wires, to every few cells. This must be the sense leads for charge balancinf. I removed those sense and the
    large power connections to the hot batteries ( too hot to hold onto ). I emailed the factory and was told
    THIS IS NORMAL THE BATTERIES ARE JUST BALANCING
    really, they said it was normal!
    I photographed every step of the disassembly.

    4) The factory suggested i put everything back together and proceed as 'normal'

    5) Ok, maybe this is normal, but heaven help them if US Customs or US Postal Services ever notices
    a steaming brick in thier inspection pile. So I save the instructions ( ony the terrible web pages, a small
    paper on the charger was the only info sent with the defective parts ). I begin by suspecding the bike
    and discover thier system throws away you front derailleur ( i also bought a full set of thier tools ).

    6) after piecing all the parts together I find I have to modify thier motor mount, The bolts are not far
    enuf apart (in the pedal to pedal direction ) to allow the motor gear to allign to the main ring gear ( which is a cheap stamped plate with near 1mm runout/wobble ). By doinf this piece-wise, I was able to fit all the pieces
    and figure how it really went together. It meant assembling and disassembling many times, but in the end
    everything fitted, had no loose tangly wires, and the battery bag went on and off with 3 additional velcro
    'wire ties'. The sytem now ran true, gears changed nicely, and was ready for a ride.

    7) I forgot, i had to fabricate a bracket for thier 'PAS' sensor mounted with the left crank. A 2x2x4 aluminum
    right angle did the trick, and bolted to one the 4 vertical motor bolts.

    8) I had the bike suspended and connected the battery, throttle and PAS. I turned on the unit and got a green
    light. Thier symbols for a full battery are a black sun symbol and thier symbol for an empty battery looks like a
    normal sun. Go figger! Anyway, I had a full battery, and my VOM said the Volatge was just above 24V. I opened
    the throttle up slowly ( twist grip with 10 positions BUT no index pointer to show you which of 10 you have. This
    is like a clock with all the 1 thru 12 numbers but NO HANDS! ) Anyway, about 1/3 open, i hear the motor begin
    to growl, and the chain begin to move. Great! I am real happy this hot battery didnt KILL the system. I can open
    it a bit more and adjust the speed. Now I am ready to go outside and sit on it.

    9) I carry the bike outside and pedal down the drive way, into the street, and then turn on the system. Good,
    a green LED at the 'dark star' postion again. I continue pedally and slowly open the throttle. I hear the motor
    begin to hum. I can feel it begin to pull. I'm nearly 1/4 throttle now. This is great. This is fun. This is very
    silent suddenly. The green led has gone out, it wont come back on. it's DEAD!!

    10) I pedal back home, less than 100 feet, and put the bike on the charger. The charger says it's 70% and I let
    it charge up. Very disappointed and worried this is a lemon. Worried this is BAD EQUIPMENT, and 1200$ WASTED. I check later that after noon and it is 100%. I remove the charger and go back on the street. I pedal
    to the end of the block ( this is FLATLAND ILLINOIS ) and turn on the system. Got a green LED, slowly open
    the throttle. I get a hum, I get a pull, IT ALL GOES SILENT AND WONT TURN BACK ON.

    11) I begin weeks of emails to the company in Taiwan. They first tell me i should pedal the bike when starting
    to use thier system. They say I should charge thier system. A lot of rubbish that I already explained. I know
    that Taiwan people are very proud, and are very sensitive about how bad thier understanding of English is.
    They will not answer if they are embarrased or think they cann explain themselves. The machines I modify
    come from another Taiwanese town Taichung, so for 20 years, I know this culture. I demand my money back.
    They reply they 'would be acepting defeat' if they returned my money. Thier engineer Paco, thier 'go-between'
    ( asian companies always have a girl that speeks better english for customer relations) 'Savannah', and the
    general manager all email me saying that the problem is the motor drew more than 80 amps for 1 second.
    I know waht 500W is . I know what 24V and 24A are. 80 amps at 24V is near 2KW!! There is nothing that
    occurred that was near 1kW of work. They refuse to return my money. They want to send me a new current
    limiter set to 10 seconds of 80 amp draw ( right, PUT A BIGGER FUSE IN, THAT ALWAYS WORKS!). They offer
    me some bribe 'I will send you a gift, the worlds most expensive coffee, over 160$ US'. I reply that i do npt
    want the coffee, I want my money back. They say they will send the new board right away.

    12) I reply i dont want the board. why shoudl I repair thier bad equipment? They replay that they now think the
    error is in the BMS ( i reminded them that US Customs would not like thier hot battery shipments ). They
    say they will send this righ away. That was last week . this is sunday afternoon. No parts no messages no
    ]working bike and I've lost 1200$ US. I got an email now saying they 'sent it yesterday'. I replay thanks, when
    the money is here I will return thier bad equipment. They quickly rely 'no money just parts' end of message.
    I replay I dont want your parts, I dont want to fix your bad equipment, I want my money back


    13) maybe you know what I think of Cyclone USA adn Cyclone Taiwan now

    I know I'm angry but i was very fair in what i reported here

    regards
    TomP

  9. #9
    Senior Member RayB's Avatar
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    Ouch, sorry to hear about all of this. I earlier posted I was happy with the customer service, which to be fair at least in my case is still not to bad at this point. But, I am starting to feel the strain of the substandard parts. I mean strain in the sense I am unable to use this bike and investment yet to its potential as the silly free wheel keeps failing after a few hours of use. On the third one which just arrived today oddly enough.

    However, this is nowhere near the level of trouble you have had. Seeing as the motor/battery and throttle seem to work ok for the short distances that I have used it I opted to ditch there crankset and freewheel and ordered some shimano stuff along with an internal geared hub for the rear wheel which will keep everything nice and inline.

    Lucky for me I am fairly close to them being in Tokyo. I do not think I would of ordered the system if I was based out of the US or Canada.

    Thanks for telling us about your experience.
    RayB

    2010 Civia Bryant
    2008 Trek 520

  10. #10
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    I have used Cyclone-tw and both the motor and the LiPo4 batteries (360W double freewheel) seem to be fine. However, I also experienced cutoff with the BMS. My system initially did not come with BMS, too bleeding edge) but Paco sent me one for FREE when I ordered a second charger. I have emailed with him and find his responses very good, to the point of sending me jpeg pictures of how to hook up the BMS when I mentioned there were no instructions. So even though I have great service, the BMS itself, I suspect, is not up to snuff. I isolated the BMS with plugs so that when I ride, I do not use it. I only use it once a week to charge with a balance function. I have checked the individual cells separately after a charge and found them quite close to each other and spec. Power wise, the 360Watt motor seems fine but I have it hooked in line with a nexus 7 speed so it takes full advantage of the rear gearing.

  11. #11
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    Cyclone wants you to repair your new system

    Paco sent a new BMS to repair the dead system.
    He wants me to repair this stuff.
    The box came in from Taiwan Postal System
    Looks like someone used it to wedge a door open.
    What used to be a rectangle is now trinagular.
    I wont even open this !&$! up.
    A large waste of money and several days work.
    I suppose the US distributor wont answer because he gets so many calls and emails about this &!%$.

    I have to suggest, the e-bike from Wallmart is only 350$
    I bought one, had it delivered to the nearest store for 379 total.
    In 25 minutes, i had it assembled, and the battery was already charged.
    It ran right away and has been running for a week now.
    Nightly charge and no worries.

    The batteries in the nice case are available on the complete parts list with the bike.

    Buy the Wallmart ! (its a Currie ) It Works! and you can get 3 or 4 for the price of a non-working Cyclone kit
    BTW: They give you the bike too! not a kit, just an assembly of seat, handle bars and front wheel.

    TomP

  12. #12
    Rippin' pajo1235's Avatar
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    Quote Originally Posted by tomp-tag View Post
    I have to suggest, the e-bike from Wallmart is only 350$
    I bought one, had it delivered to the nearest store for 379 total.
    In 25 minutes, i had it assembled, and the battery was already charged.
    It ran right away and has been running for a week now.
    Nightly charge and no worries.

    The batteries in the nice case are available on the complete parts list with the bike.

    Buy the Wallmart ! (its a Currie ) It Works! and you can get 3 or 4 for the price of a non-working Cyclone kit
    BTW: They give you the bike too! not a kit, just an assembly of seat, handle bars and front wheel.

    TomP
    Kind of my thinking too. I decided to get the Schwinn from Canadian Tire, because I could bring it home and ride it immediately. Sure it is not leading edge, but I must say, I have ridden it every day, and I have been really happy with it. I looked at Bionx kits, and bikes, but they were quite expensive. $2100.00 for a new bike and kit. Too much money to have locked up in my underground parking, IMO. (Afraid of it being a thief target).

  13. #13
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    My Cyclone EXP

    My Cyclone EXP

    Hi members,
    after riding the 500 watt version for some time i got myself a 650 watt cyclone kit about 1 year ago and before even riding a single minute have done some serious reengineering to solve the following:

    1. In tough terrain the motor overheated quite often. Ive machined a new motor housing out of a solid aluminium block and integrated cooling fins.
    2. The freewheels are not sealed so dirt can easily get inside. By making a protective housing for the freewheel that now features shim rings no water or dust can damage the inside. Furthermore when new there are only a few drops of oil inside the freewheel as a rust protection. No grease at all!!! Ive dissasembled it, given it a good amount of grease and used Loctite 245 on the cover thread to prevent this from becoming loose.
    3. The original motor mount was replaced by a new one made out of aircraft aluminium. The clamps that hold it to the frame are also made out of one solid piece.
    4. Yes, the planetary gear box is now 47mm shorter thus enabeling me to fit the motor inside the bikes frame at the center of gravity. This was another month of work using mill and lathe.
    5.The battery box at the bikes back is also made out of metal and holds things in place even when jumping around off road.
    6. All the wires that go in and out of the motor / controller were replaced by highly flexible silicon cables and this time water stays out.
    7. This is off topic, but the headlight features a 5 watt LED with a custom built dimmer and was also made out of a solid block of aluminium.

    ... and how does it work. I love it. I know im bragging a bit, but after almost 900 hours of work in my machine shop this setup really gets things going. To this day ive ridden more then 3700 Km under hardest off road conditions here in Spain at high temperatures. Nothing failed on me to this day. But i must say the way i got this kit it would have probably died on me after a short ridden distance. I also wrote Paco, sent him pictures and never got an answer. But hey, they didnt design this thing anyway!!! Check out headline electronics under:

    http://www.headline-motor.com




    The custom motor and gear box.
    Last edited by martin1973; 06-14-08 at 01:53 PM.

  14. #14
    put our Heads Together cerewa's Avatar
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    My cyclone motor is working again, except that I broke the throttle by letting it be under too much weight under a tarp in a rainstorm. This won't be a really difficult thing to fix, and I'm looking forward to having it going again.

    It looks to me that both of the times my cyclone kit quit working, it was not the manufacturer's fault at all - the first time, I ran the kit with a bunch of water in the motor. Second time, it was because a wire from throttle to was causing a short circuit, a wire that I pushed out of place when I was trying to waterproof the kit. Waterproofing did work, by the way, and so did correcting the short circuit once I decided to see if that was the problem.

    Oh, by the way, my cyclone 500W kit is mounted on a no-suspension mountain bike that I use for on road riding. Don't do any hard-core offroading with a motor mounted below the bottom bracket (like the standard 500W cyclone) because you'll hit the motor on the ground. On-road, it works great, potholes and bumps are not a problem.

    Martin, that looks like a heck of an e-bike you built yourself. I don't think I would use a cyclone kit if I were planning make a motor housing, motor mount, and gearbox myself though!
    Last edited by cerewa; 06-14-08 at 08:10 PM.
    Some awesome folks who are working to give Haitians the ability to manage their safety and their lives:
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  15. #15
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    There is only one small issue. 24v is the limit! So what happens when you want to go faster? Im going to be honest I really wanted to use a cyclone kit, but im also scared itll get stolen at school, as you can just unbolt the motor and run with it. But my bike is light and I didnt want to have to screw with that.

  16. #16
    put our Heads Together cerewa's Avatar
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    24v is the limit! So what happens when you want to go faster?
    500W continuous (~750W peak) is a lot of power when you get to change gear ratios.

    However, if you want an e-motorcycle that can go over 30mph (probably more like 25mph if you don't pedal), you will want to either buy a cyclone 1000W kit or something that isn't a cyclone (such as a crystalyte kit).

    When you use a motor in the 1000W-5000W range to move less than 250 pounds of weight, you have so much power that multi speed gearing may well be completely unnecessary.
    Some awesome folks who are working to give Haitians the ability to manage their safety and their lives:
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  17. #17
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    Your right, but what about the theft thing. The motor looks like 3-4 allen key bolts and its gone thats really bad. :-(

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