The motor on my new Trek Valencia+ shorted out 3 weeks ago. Symptoms were simple. I turned on the bike, took a single pedal stroke, and it went stone-dead. Motor locked into resistive mode. It also blew the fuse in the battery, so the battery wasn't recognized by the charger, etc. Took it back to the bike shop, they first tried a battery from a floor model, it blew that fuse as well. They called Trek, and were told immediately that the motor had failed, the key symptom being it locked into resistive mode.
Anyway, bike has been in the shop for 3 weeks, the batteries (both) got land-shipped back to Trek? Bionx? to replace the fuses. In the meantime, a spare motor has been ordered, but no word from Trek? Bionx? when it may be available. I read on another forum that getting a replacement motor from Bionx was a long wait, on the order of 6 months. Sure hope that's not the case for my repair.
So, reporting this problem FYI. Anyone else have a similar issue?
(side note: I broke my foot recently. I bike commute to work, and the lack of the e-bike has seriously cramped my mobility. My situation is admittedly unique; couldn't have had a worse time to lose the ebike)