Wow. I'm under-enthused with customer service. Battery related issues..
I sensed that the communication between their phone person, their technician, and the supervisor making decisions, was lame.
Early on, the contact person at BionX told me I was recharging the battery correctly. But later, he told the bicycle shop I wasn't. The same person told us to deplete the battery using the red throttle button, so as to save time in our effort to fix the problem, then the technician talked as if that was damaging to the system.
I spent $1200.00 dollars on that system and bought a $400 dollar bicycle to put it on.
Anyone hear have similar experiences?