So I'm having a bit of a nightmare. I bought a Kalkhoff Dual Drive 2012 a month ago and I've had trouble with it. The fenders were installed incorrectly and rubbed against my rear wheel. The clickbox was installed incorrectly and I didn't have all 27 gears until a couple of weeks ago. Tonight my back wheel popped off while I was riding. I tried calling the company that sold it to me, then emailing them to let them know. This was at 6:00. They don't keep regular store hours. Everything is by appointment. They sell the bike and service it, but I don't think they have regular enough traffic to keep traditional store hours. I contacted them, told them my wheel popped off and that I was frustrated that at the price of this bike I was having so much trouble with it in spite of all the good it was providing me to ride it.
I then got a call back from the owner of the shop (it's a two man operation). He told me that he wanted me to just give the bike back and he'd write me a check. Choice things he said.
"It's just a bike".
"Our other customers don't have a problem with it".
So what does this mean? Is this bike just a toy? I need to commute. I need to exercise. If I'm missing something about this market that's fine, but he seemed very cavalier about throwing away business and goodwill. Are these just a fun gadget as disposable as an iPad. And here I thought it wasn't "just a bike", but rather a "bike". You know, the thing you can lose weight on. The thing on which you can take romantic rides with your wife. The thing on which you can see beautiful scenery with the wind rushing past you. "Just a bike"?
I'm really saddened right now. This bike was giving me my life bike, giving me back the ability to get to work more quickly and get exercise every day. I'm starting to feel like my old self again. I suppose I need a backup plan. So who else sells a decent electric bike in the US market?