Prodeco Owners - Question about tight dropouts
I bought a new Prodeco Phantom X2 with a Phantom O frame from a dealer (pretty much identical) and the rear dropouts are not aligned with the wheel's bolt. In fact, it's nearly an inch too inwards, making it extremely difficult to reinstall the wheel especially with the disc brake rotor. Can any Prodeco owners verify this is the same for them?
Prodeco themselves confirmed they are tight but I simply cannot believe this must be the case. Their manual and Youtube videos even say the rear wheel slides right off like a normal bike. I brought it to the dealer to reinstall the wheel and it too 2 of their guys around half an hour to put back on with a rubber hammer to boot. It took me 2 hours figuring out a way to put it on myself in my garage by taking off the disc brake (so the rotor doesn't need to be lined up), derailleur, and chain, and then sitting down and prying the dropouts with my bare foot (through the wheel and spokes and pulling with both arms.
I really want to keep it as I don't know of any other sub $1k-$2k ebike with a 500w motor and 12amp/hr battery like this has. I get very worried while riding that I get a flat and have to replace the inner tube.