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Old 05-12-14, 11:35 PM   #1
gskbrew
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Frustrated with new Izip purchase

Last week I purchased an Izip E3 Path+ bike from my local electric bike shop. After two days of riding (~35 miles) I heard a grinding/rattling sound coming from the rear hub where the motor is located. The bike would move at normal speed, but when lifted off of the ground, the rear wheel would not freely spin. It would come to a stop immediately. I took it back to my bike shop and they confirmed there was something wrong with the motor and swapped my wheel and motor with another Path+ model in the shop. Three days later and now at ~90 miles, the same exact thing has happened again. I will be taking the bike back to the shop tomorrow. However this time they will not have another replacement wheel for me and I'm certain to be waiting days for a replacement to arrive. Needless to say, this has shaken my confidence in the Currie Tech motors and the Path+ bike. I'm uncertain as to what I should do. Do I roll the dice and get another replacement motor, hoping that it was only pure dumb luck that I got a couple of motors from a bad quality control day at the factory, or do I just tell the bike shop owner I'd like a different brand of bike. Anyone else with these issues?
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Old 05-13-14, 10:49 PM   #2
ChrisD_
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I have a fairly new IZIP E3 Dash with 172 miles that appears to use the same 500w motor. I've had no problems and the bike feels practically new. The motor is silent and the computer makes its assist smooth and a delight. Hopefully it'll stay healthy for a long time!
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Old 05-14-14, 04:04 PM   #3
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Hello gskbrew, we're sorry to hear you have had issues with your IZIP E3 Path+ Motor. Your motor has a warranty of two years, and it is unusual for issues like this to occur. We stand by the quality of our products, and always ensure that there is full support behind all of our eBikes. We would like to ensure that you have trouble free performance from your IZIP E3 Path+, so please contact our Support team at (800) 377-4532.
Kind regards, the Currie Technologies Team.
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Old 05-15-14, 12:00 AM   #4
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Hello gskbrew, we're sorry to hear you have had issues with your IZIP E3 Path+ Motor. Your motor has a warranty of two years, and it is unusual for issues like this to occur. We stand by the quality of our products, and always ensure that there is full support behind all of our eBikes. We would like to ensure that you have trouble free performance from your IZIP E3 Path+, so please contact our Support team at (800) 377-4532.
Kind regards, the Currie Technologies Team.
Thanks for the support. I did in fact call your support line on May 13 after the second motor failed and I was dismissed off the phone with "take it to your dealer, they're the authorized repair shop." I realize that your support isn't going to go in depth with me on troubleshooting the motor/controller. However, a little empathy for a first time ebike purchaser doesn't take much effort and might go some distance to help preserve some brand loyalty. My local shop contacted your support that evening and they did some troubleshooting. I was told they were stress testing another motor and would send it to the bike shop on May 15 for installation. I understand manufacturing and quality control and that nothing is 100% flawless. Some improved social skills on the phone wouldn't hurt though.
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Old 05-15-14, 11:33 PM   #5
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Izip (aka Currie and Ezip) has a reputation (do your own research) for lower quality and marginal service. They use a cheaper motor made by Bafang (Chinese). Emotion and Pedego have the best reputations for top quality and great service. Both of them use a much better motor made by Dapu (Japanese). I don't yet own an electric bike, but plan to buy an electric bicycle in the next few weeks. Based on about 6 months of research, I plan on buying a PEDEGO. Can you return the Izip and get a full refund? Please keep us posted. The first test is to see if Izip will give you a full refund. If not, I'd be concerned. Final point, I'm an electrical engineer by profession and a big fan of EBIKES and ECARS.
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Old 05-17-14, 01:01 AM   #6
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You can upgrade an izip bike with a Papamotors kit. A bit of work, but makes an excellent ebike after it is done. I did it
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Old 05-17-14, 10:04 AM   #7
gskbrew
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Currie suspected a defect in the previous two motors. They tested a third motor from a production date that was far removed from the previous two. This motor was installed on Thursday and I put 53 miles on it yesterday with no issues. I am thankful that Currie responded quickly and shipped a motor right away. I like everything else about the bike and I'm hoping it was just a bad day at the factory for those two motors.
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Old 05-28-14, 01:50 PM   #8
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The third motor also produced the same problem after ~40 miles. I'm getting a completely new Path+ bike today from Currie. If this one doesn't hold up then I'm done and will head down to Irvine for the Pedego City Commuter.
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Old 06-23-14, 10:22 AM   #9
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I ultimately went through five motors on the Path+. Currie was excellent with their customer service, email, providing new motors, etc. However in the end, I decided I couldn't wait for their problem to be resolved and ended up with a Pedego City Commuter.
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Old 06-23-14, 05:05 PM   #10
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Wow, that is some amazing patience! At least they tried, but five motors is insane.
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Old 06-28-14, 09:17 PM   #11
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All my research shows that Curries are not very good. They use cheaper parts to sell at lower prices. It sounds like their service has improved but Pedego has great quality plus outstanding service for just a little more money. I'm getting ready to get 2 Pedegos. I considered some other brands but Pedego seems to have the best reputation.
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Old 07-03-14, 06:45 PM   #12
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Very disappointing news. I was under the impression that Currie was of higher quality.
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Old 07-04-14, 07:27 AM   #13
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I happen to have an Izip Zuma that I bought used and I think they are built quite well! I am well over their weight recommendation and I have had pretty good luck with mine. I have upgraded the brakes to Avid BB7's and have beefed up the spokes on the rear wheel. I have also purchased a second battery for a backup. I have about 2,500 miles on it using mostly the pedal assist on hills and strong headwinds. I love it! Very comfortable compared to my Trek 7300 .
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Old 07-06-14, 10:12 AM   #14
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I happen to have an Izip Zuma that I bought used and I think they are built quite well! I am well over their weight recommendation and I have had pretty good luck with mine. I have upgraded the brakes to Avid BB7's and have beefed up the spokes on the rear wheel. I have also purchased a second battery for a backup. I have about 2,500 miles on it using mostly the pedal assist on hills and strong headwinds. I love it! Very comfortable compared to my Trek 7300 .
That is more along the lines of what I had heard from their customers. Sounds like the OP is just having a run of bad luck.
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Old 09-03-14, 10:25 AM   #15
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My Wife has put 230 miles on her new Path+ with no problems other than an occasional adjustment of cables and tightening of spokes. We're keeping our fingers crossed that we have the better motor.
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Old 09-03-14, 10:37 AM   #16
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This would definitely make me leery of buying a used model.
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Old 09-06-14, 10:24 AM   #17
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I have a new iZip E3 Dash that I have put on 380 miles. I am on my 3rd replacement motor with the exact same problems. I also had to upgrade the brakes. Fortunately, the bike shop where I bought the bike has great service, but I don't like having to wait a week for Currie to send parts.


UPDATE: I should update this. I bought my bike from Motostrano ebikes in Redwood City, CA and they convinced Currie to give me a replacement 2015 iZip E3 Dash instead of a 3rd motor. The new bike has better brakes and some other improvements and I have put on 140 miles without any motor problems. I really like the bike and I am just hoping the motor keeps going. There is a 1-year warranty.

Last edited by Mr152; 03-08-15 at 03:22 PM.
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Old 03-08-15, 03:12 PM   #18
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I have a new iZip E3 Dash that I have put on 380 miles. I am on my 3rd replacement motor with the exact same problems. I also had to upgrade the brakes. Fortunately, the bike shop where I bought the bike has great service, but I don't like having to wait a week for Currie to send parts.
Wow. I had all but decided to buy the E3 Dash for my wife... I had the impression Currie was one of the best. Don't they also make Haibike? I haven't looked into Pedego I guess I will. If anyone else has any direct experience with the E3 Dash I'd appreciate hearing your impressions and experiences.
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Old 03-08-15, 03:19 PM   #19
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I should update my quote that you're using. I bought my bike from Motostrano ebikes in Redwood City, CA and they convinced Currie to give me a replacement 2015 iZip E3 Dash instead of a 3rd motor. The new bike has better brakes and some other improvements and I have put on 140 miles without any motor problems. I really like the bike and I am just hoping the motor keeps going. There is a 1-year warranty.
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Old 03-08-15, 03:35 PM   #20
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I should update my quote that you're using. I bought my bike from Motostrano ebikes in Redwood City, CA and they convinced Currie to give me a replacement 2015 iZip E3 Dash instead of a 3rd motor. The new bike has better brakes and some other improvements and I have put on 140 miles without any motor problems. I really like the bike and I am just hoping the motor keeps going. There is a 1-year warranty.
So glad you came back in. Thanks. I live in Cupertino, and we have a local Dealer not too far from here. Sounds like having a dealer nearby is key... Maybe this was just an issue with those older motors? I am encouraged that they would give you a whole new bike. That's pretty good customer service.

How do you like your bike otherwise? Is it powerful enough for you? Can it really do 28 mph?
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Old 03-08-15, 03:50 PM   #21
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How do you like your bike otherwise? Is it powerful enough for you? Can it really do 28 mph?
I like the bike a lot and it will do 28 mph on level ground with no problem. I live where there are impossible hills that I actually needed to walk my conventional bike up and it was not much fun. The E3 Dash has made these impossible hills very doable now and I really like it. I also ride on pretty steep fire roads and am very hard on the brakes. I upgraded the rear brake to a BB7 so I can easily adjust the pads by hand. The 2015 Dash does come with much better brakes than the 2014 model I originally bought and they are probably good enough for most people.
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Old 03-08-15, 03:56 PM   #22
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I like the bike a lot and it will do 28 mph on level ground with no problem. I live where there are impossible hills that I actually needed to walk my conventional bike up and it was not much fun. The E3 Dash has made these impossible hills very doable now and I really like it. I also ride on pretty steep fire roads and am very hard on the brakes. I upgraded the rear brake to a BB7 so I can easily adjust the pads by hand. The 2015 Dash does come with much better brakes than the 2014 model I originally bought and they are probably good enough for most people.
Nice. That's very encouraging. I live in the Hills too and while I love going OUT for a ride, it's a grueling stand-up GRIND in first gear to get home... It sounds like an e-bike would get me out there a lot more often. It's just so hard to know what to buy... I wasn't crazy about any of the Pedego models I saw online. I prefer the battery to be on the downtube instead of on a rear Rack.

I'm having a Falco kit installed on my Bianchi but they are already running into issues getting it to work right. For my wife, we are thinking maybe it might be better/easier to just buy a purpose built e-bike.
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