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Old 07-22-14, 07:37 PM   #1
350htrr
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Join Date: Jul 2012
Location: Canada, PG BC
Bikes: 27 speed oryx with over 37,000Km on it, 9,000Km with a BionX assist on it
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BionX waranty

I must commend BionX for standing behind their waranty, I had about 3 weeks left after almost 2 years (3,878.8KMs) of hard use of my 350htrr set up and the power levels seemed not like they were before... Today I got a new wheel and motor and everything is back to normal, operating like new, THANK YOU BionX for your support/standing behind your product...


EDIT; Oh, and my LBS COOPS Bikes,

Last edited by 350htrr; 07-22-14 at 07:44 PM.
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Old 07-23-14, 12:24 PM   #2
nliang
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You mean the hub motor is worn out and need to be replaced only after 3,878 KM, this sound really short-lived to me.
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Old 07-23-14, 04:17 PM   #3
350htrr
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Join Date: Jul 2012
Location: Canada, PG BC
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No it wasn't worn out, when I used the throttle I got full power, but somehow the sensor for the pedal effort compared to what the motor gave out at certain settings changed... It took level 3 to make it like level 1, level 4 to make it like level 2 and if I wanted more assist I had to use the throttle... But now everything is copasetic.

EDIT; I'm sure they could have just "re-built" the unit with a new sensor but they sent me a new one instead to shorten downtime...

Last edited by 350htrr; 07-23-14 at 05:46 PM.
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