SUMMARY: 1. defective products 2. associates are dishonest/lie to customers
if read my previous threads inquiring which flashlight to buy, you know that i chose a Tactical Cree 6x3 watt 1500 Lumen flashlight.
i paid 110 for the flashlight + 2 18650 batteries and a charger. the following day i purchased 2 more 18650s for 10-15.
the item arrived quickly (i live 2/3 hours from them) and I was obviously very excited.
*advised it took 6016 hrs to charge. the switched turned green after 16hrs, i removed them*
I unscrewed the tail and installed the batteries. I then pressed the switch and...nothing.
I tried the other batteries and had the same result.
I called them and they told me pay for shipping and they would send a new one out. I did just that (last week, tuesday or wednesday). Monday night I came home from work at 11:30 and noticed the package.
Perfect, I could test it right then. I went to my room and installed the batteries. Nothing. Tried the Other batteries. nothing.
I did not touch the head of the flashlight because the note said doing so may damage it. I am a light noob and modding anything is not my fancy.
I sent them an email and a message of ebay over the course of 2 days and received no response.
I just got home about forty minutes ago and called their number. The man I spoke was Wayne.
I asked to speak to a manager and he asked who I was. I said I was a customer and he said the manager was gone. He told me he could help. I asked when the manager would be available and he replied the manager was only there a few hours each day. I then tell him my negative experience.
I tell him that I was frustrated because it has been over 2 weeks since i paid for an item i thought would work, and that I could not cycle to work because of this ordeal. I also explained I could have already gotten a light(s) from kaidomain or DX or shiningbeam for a lower price but I chose them because I liked that they were close by and had a return policy +contact information. He told me they could exchange it again but I replied I want my money back. He asked me what if the light worked when they got it back...I told him then the batteries were probably defective; also that I followed their instructions perfectly and either way I was being sold bad products and had enough of it. We spoke a little longer and I decided to exchange it for two different flashlights that equaled the price. Just as I was going to hang up, I asked him his name again and his manager's name. He said wayne, and then SAID THAT THERE WERE NO MANAGERS. I was confused and asked him: why did you tell me you had a manager then? He replied that he did not know who I was. I replied that I told him I was a customer. He told me that there were no managers because everyone there is equal. Again I asked him why he told me there were no managers and he replied he said that because companies dont have to have managers and that he didnt know if I was telemarketer or promoter. His voice was frsutrated and I said: if you dont have a manager then why would you say there was one but that he was unavailable? He said it didnt matter and I told him that I would rather have my money back and said bye.