I purchased this device recently and the cycle computer was installed on my bike sucessfully. However, when I loaded the software onto my PC (which is a new one this year) it demands a USB device or driver that I don't seem to have. The software will not run.
I called Mavic (in the USA) after I got a support number from my dealer, as there is no way to contact Mavic directly. The rep was very nice, but he had no idea about the content of the software or how to get anything to make it run. He even sent me his personal copy of the executable file, which I installed with the same results. The software also locks up my OS and I had to do a "hard" restart on my PC to get out. He only knew how to synchonize the computer to the bike.
Does anyone know where I can get a reliable update for the USB driver that this product uses? Otherwise, I have spent a pile of money on a non-working product. This is extremely frustrating, especially because I can see the bike computer faithfully recording ride data that I can't download.
Thanks very much.
Mavic's website sure has a lot of purty pictures but they don't seem to want to help anyone. There is NO support available through their site.