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  1. #1
    Donde Esta Mi Pantalones? kinetic's Avatar
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    Bontrager Trip 5W, Issues

    Hey gang- bought a Trip 5w with the new bike- some issues:

    The backlight is very hard to activate, and only stays on for a couple seconds. Sometimes the button combo works, most times not.

    The view changing button only switches view modes intermittantly.

    Also, it is next to impossible to get the computer to reset the trip info. I took it back into the shop and they got it to.....once. I got it to once at home here to, but many more tries unsuccessful. Should be easy, press the two buttons for two seconds when on the trp screen. Hardly works!

    Any other experiences with this comp are appreciated. Hoping mine is just a lemon.

  2. #2
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    Send 'er back

    Sounds like you have a bad unit. I suggest returning it to your retailer and asking them to contact their rep about a replacement.

  3. #3
    Junior Member Globebiker's Avatar
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    Quote Originally Posted by kinetic View Post
    Hey gang- bought a Trip 5w with the new bike- some issues:

    The backlight is very hard to activate, and only stays on for a couple seconds. Sometimes the button combo works, most times not.

    The view changing button only switches view modes intermittantly.

    Also, it is next to impossible to get the computer to reset the trip info. I took it back into the shop and they got it to.....once. I got it to once at home here to, but many more tries unsuccessful. Should be easy, press the two buttons for two seconds when on the trp screen. Hardly works!

    Any other experiences with this comp are appreciated. Hoping mine is just a lemon.
    I have a trip 4W and also impossible to reset. Works sometimes but more often than not like today when I am going on a group ride, it will not reset. There goes all my statistics for the day, which is very disappointing. I have had the unit for almost a year so I do not think I can return it to the store. I have contaed Bontrager thru their website an advise the outcome if there is any.

  4. #4
    Senior Member
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    I bought a Trip 5W with my new bike and have observed some of the behaviors you describe. It is very difficult to reset the trip statistics. The instructions say to hold both buttons simultaneously for 2 seconds to reset, but my unit does not reset reliably when I do this. I have been trying to discern if there is any pattern (i.e., do I have to hold them for a longer, or perhaps shorter, period of time?) but I haven't had enough time to play with it, yet. So far I have been able to reset it every time I tried, but it often stretches into a two-minute exercise in frustration when it should be a 10-second task at worst.

  5. #5
    Nobody mconlonx's Avatar
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    Try pushing the buttons in closer to where they meet than dead on or on the outside edges. For whatever you're doing -- resetting, switching, light, etc.

    If you're super frustrated, bring it back to the store for return, either store credit or money back to you. They'll warranty it and Trek will start getting the message...
    I know next to nothing. I am frequently wrong.

  6. #6
    Senior Member
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    ...Try pushing the buttons...on the outside edges
    Bingo! I found this is the trick that works on my unit. To reset the trip statistics, I press both buttons simultaneously, and both towards the outside edges. I am now able to get this to work every time.

  7. #7
    Junior Member
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    Quote Originally Posted by Banded Krait View Post
    Bingo! I found this is the trick that works on my unit. To reset the trip statistics, I press both buttons simultaneously, and both towards the outside edges. I am now able to get this to work every time.
    I just got one of these, and although the instructions for setting it up were fairly clear, there is
    no mention of how to scroll through the features or how to reset trip info or how to get the backlight to come on.
    I figured out how to scroll through features on my own (left button marked "M"), and thanks to this thread I've figured out how to reset the trip info, BUT I still have no idea how to get the backlight on. Anyone?

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