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-   -   Battery recall - anyone ever get a recalled battery replaced? (http://www.bikeforums.net/electronics-lighting-gadgets/734767-battery-recall-anyone-ever-get-recalled-battery-replaced.html)

Richard Cranium 05-12-11 09:16 AM

Battery recall - anyone ever get a recalled battery replaced?
 
Battery recall - anyone ever get a recalled battery replaced?

I thought someone said they were being shipped?

Steve530 05-12-11 03:17 PM

I think that was me that posted that they started shipping 5/3. It's on the website.

I have not received a new battery pack yet.

Richard Cranium 05-13-11 08:05 AM

From the Geoman website:
Quote:

Began shipping replacement batteries on 5/3/2011. Replacement battery packs in phases as our sales can support the recall process.
Apparently they are linking "our sales" to "support the recall process."

Interesting use of "lawyer-speak."

I won't go there - too many easy shots to take. Thanks for the link.

Ziemas 05-14-11 12:37 AM

Quote:

Originally Posted by Richard Cranium (Post 12637364)
From the Geoman website:


Apparently they are linking "our sales" to "support the recall process."

Interesting use of "lawyer-speak."

I won't go there - too many easy shots to take. Thanks for the link.

What's the problem with that?

znomit 05-14-11 12:50 AM

Quote:

Originally Posted by Ziemas (Post 12641254)
What's the problem with that?

Well, you might be waiting years for a battery.

Ziemas 05-14-11 01:06 AM

Quote:

Originally Posted by znomit (Post 12641274)
Well, you might be waiting years for a battery.

Do you honestly think that's what's going to happen?

znomit 05-14-11 01:22 AM

Quote:

Originally Posted by Ziemas (Post 12641289)
Do you honestly think that's what's going to happen?

Well, with 20k batteries to replace, who knows?

Ziemas 05-14-11 01:32 AM

Quote:

Originally Posted by znomit (Post 12641303)
Well, with 20k batteries to replace, who knows?

Geoman is trying to do the right thing, and is getting a ton of flack about it. I just don't understand why.

Garfield Cat 05-14-11 06:12 AM

20,000 battery packs to replace? At a replacement cost for the batteries, the shipping and handling etc. of maybe $50.00 = 1 million dollars.

Who is going to come up with that kind of money? The Chinese?

Thunderchicken 05-14-11 09:52 AM

I am with Ziemas...Geoman is TRYING to do the right thing. All you half-empty naysayers can look at the situation as you like, but I will continue to hold out hope.

Jon Paschka

twobadfish 05-14-11 10:02 AM

Quote:

Originally Posted by znomit (Post 12641303)
Well, with 20k batteries to replace, who knows?

20k is pretty steep... is that just a random number?

StanSeven 05-14-11 10:07 AM

I went to their website, completed a lot of information, and then printed out a mailing label with barcode. You also are supposed to print out a label with a warning that the package contain hazardous material. Now I have to find a box, go to the Post Office, and pay a assume a premium to mail back this package. It's a pain.

If Geoman wanted to do the right thing, they could send me an email asking if I want a new battery and just ship it to me. Why should I have to go through time and expense to send the old batteries back?

Richard Cranium 05-14-11 12:09 PM

I wasn't trying to start a "popularity" contest about bicycle parts companies, I just wanted to know if anyone has received a battery through the recall process. Like most consumer activities that involve the Internet and or mailing or shipping processes - I'm one of those people who always expects problems.

Having consumers discard working batteries without assurance of a time-frame for replacement can result in internet message boards containing threads like this. It's no different than massive longer-term rebate programs or automotive safety recalls. People talk about the situation.

socalrider 05-14-11 02:16 PM

Quote:

Originally Posted by Ziemas (Post 12641309)
Geoman is trying to do the right thing, and is getting a ton of flack about it. I just don't understand why.

Geoman is doing the right thing, but personally I'm keeping my 1st gen battery, seems to be working just fine and when I need a new one I will get one of the newer models with lcd readout.. I just can't believe the amount of whining about this light, it is a sub $100 light. If this were a $400.00 Niterider maybe there would be more room for complaining.

Steve530 05-14-11 04:17 PM

Quote:

Originally Posted by twobadfish (Post 12642046)
20k is pretty steep... is that just a random number?

The recall letter said there were 19500 affected battery packs.

Phil85207 05-14-11 06:38 PM

I turned mine in to the recycling center at Home Depot and I think I should have kept them as they were doing just fine. I guess I will need to buy new batteries now. I don't want to wait for ever to get the replacements.

Ziemas 05-14-11 11:51 PM

Quote:

Originally Posted by Richard Cranium (Post 12642384)
I wasn't trying to start a "popularity" contest about bicycle parts companies, I just wanted to know if anyone has received a battery through the recall process. Like most consumer activities that involve the Internet and or mailing or shipping processes - I'm one of those people who always expects problems.

Having consumers discard working batteries without assurance of a time-frame for replacement can result in internet message boards containing threads like this. It's no different than massive longer-term rebate programs or automotive safety recalls. People talk about the situation.

According to posts on this board and others, people are receiving them.

znomit 05-15-11 12:46 AM

Quote:

Originally Posted by Ziemas (Post 12644312)
According to posts on this board and others, people are receiving them.

Link?

Ziemas 05-15-11 01:44 AM

Quote:

Originally Posted by znomit (Post 12644380)
Link?

There are a several posts here and at MTBR of people griping about the new battery.

znomit 05-15-11 01:50 AM

Quote:

Originally Posted by Ziemas (Post 12644427)
There are a several posts here and at MTBR of people griping about the new battery.

That they received as part of the recall process?

Ziemas 05-15-11 01:54 AM

Quote:

Originally Posted by znomit (Post 12644429)
That they received as part of the recall process?

I'm not sure if they bought them or got them from the recall. I did see that recall batteries have been shipped. Read the threads for more info. I'm sure you know where they are.

ItsJustMe 05-15-11 11:03 AM

Quote:

Originally Posted by Phil85207 (Post 12643404)
I turned mine in to the recycling center at Home Depot and I think I should have kept them as they were doing just fine. I guess I will need to buy new batteries now. I don't want to wait for ever to get the replacements.

Regardless of how long it takes, why not send in the paperwork? I mean, what's the sense in saying "they're going to send me a new battery for free but if it takes more than 3 weeks then I don't want it"? Planning on giving up riding in a few weeks? What do you have to lose?

colleen c 05-15-11 01:35 PM

Quote:

Originally Posted by Ziemas (Post 12644435)
I'm not sure if they bought them or got them from the recall. I did see that recall batteries have been shipped. Read the threads for more info. I'm sure you know where they are.

Mine was bought when I ordered a new lightset with the GMG battery. I have not known of any others who have received a battery as a replacement of the old battery. There are other who has the newer style battery but I'm not sure if they were replacement or bought brand new. Speaking of the GMG battery, I have another set coming to me soon because I just bought another set from them. I figure I needed two battery to use while I send out my two old packs back to them.

Steve530 05-15-11 01:47 PM

Quote:

Originally Posted by Ziemas (Post 12644435)
I'm not sure if they bought them or got them from the recall. I did see that recall batteries have been shipped. Read the threads for more info. I'm sure you know where they are.

Those threads were started by people who purchased the new GeoManGear battery pack. They may be same battery packs, but they were not received as part of the recall process.

socalrider 05-15-11 02:57 PM

Has anyone tried the MS MJ-828 Battery?

http://cgi.ebay.com/New-Battery-Magi...item3f09c69a6a


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