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Old 04-19-12, 12:09 PM   #1
Nachoman
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DealExtreme dot com

FYI, the last three items I've ordered from Deal Extreme never arrived and I was charged for each. They were all little nothings, costing under ten dollars each.

For one or maybe two of the items, I sent them an e-mail informing them that the item never arrived. I got no response.
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Old 04-19-12, 12:45 PM   #2
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If you made a account with DX, look into your account for new orders. It will show you the status. It seems I always get a response when I asked about my items. I noticed one item has been in the "preparing for shipment" for over 3 weeks. I emailed and asked them what was the status. They emailed me back and told me that the item was backordered and did I want a refund or contiune to wait for restocking. I told them I would wait. Two days later it was shipped. I haven't got it yet. I have found out that getting items from DX can be slower than Ebay. BTW, some of my orders were small too.

Hope this helps..
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Old 04-19-12, 12:53 PM   #3
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How long is "never"? I've had things take 8 to 10 weeks before. Usually 3 weeks after they say "shipped"
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Old 04-19-12, 01:05 PM   #4
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I ordered some items towards the end of March, not realizing they were shipping from the orient and figuring about 10-14 days. Took several weeks for the status to show shipped, and I am still waiting for them. I did choose the free shipping option, however. If I ever need the items faster, I will know to pay for upgraded shipping. Ill update here when they arrive.
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Old 04-19-12, 01:59 PM   #5
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How long is "never"? I've had things take 8 to 10 weeks before. Usually 3 weeks after they say "shipped"
End of 2011 and January 2012.
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Old 04-19-12, 03:39 PM   #6
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The unfortunate thing about DX is that they belatedly update their site when the item is out of stock and they take so long to fulfill the order that the item may be out of stock by the time they get to your order. At that stage, they do not notify the customer but assume that the stock may be replenished at some point in the future, including apparently the situation when the item is not produced anymore. It is at this stage up to you to find out on their site that your order is pending. Normally, when I do not get an email about the shipment within 3 weeks from the order, I go there and request a refund. It usually takes them a while to respond, from few days to a couple of weeks. At this point in time the refund goes back to your Paypal account. In the past they asked you to order something else for the amount which was wacko when they were taking weeks to respond.

Adding to the above a good chance that the merchandise will not be working after reception, I am more and more using DX site as the source of info and order elsewhere, primarily Ebay. Getting just info from their site is also tricky, as they are more likely to post favorable than negative reviews. The forum postings, though, appear not to be censored.
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Old 04-19-12, 03:40 PM   #7
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stopped buying from de last year.. I found that you can get the same items for 1 or 2 dollars more on ebay and if they don't arrive - which has never happened on an ebay order. You have recourse through ebay and paypal to get a refund..

It is a waste of time emailing DE - they will not answer you.
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Old 04-19-12, 03:42 PM   #8
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DX has changed. I used to get items in 10 days.
Now it could be 3 months.

I have been waiting for 2 orders for 2 months.
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Old 04-19-12, 04:39 PM   #9
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Hmm, I ordered 4 items at the same time from DX. 3 out of 4 items shipped within a week, tracking has it in NY as of the 16th. When that first package hit the States and still no sign of the 4th item being shipped (or even pending), I emailed them and told them to cancel it and refund the price. DX did acknowledge my request the following day. FWIW, the order was placed/paid for on the 4th, 'shipped' on the 8th. The backordered item was canceled via e-mail on the 17th and they complied on the 18th.

Meanwhile, since I had batteries and stuff on the way from DX, but no charger, I ordered one from Shiningbeam. Placed the order with SB late on the 17th (something like after 10:00 p.m. Central). Got the shipment notification the following day and USPS tracking has it as being processed through Brooklyn earlier today. With any luck, both the DX and SB will arrive tomorrow.

And this was my first, and perhaps last, experience with DX.
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Old 04-19-12, 05:13 PM   #10
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I waited over three months for a MagicShine 808 that they supposedly had in stock and I never got a single reply to the three e-mail inquiries that I sent them regarding that order. A year later I ordered a pair of sunglasses that they also supposedly had in stock and I still haven't seen them over four months later. I will never do business with them again.

There are simply too many people out there doing business right to bend over for a poke from such a shady operation.
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Old 04-19-12, 05:22 PM   #11
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The money you save with DX is not worth the trouble they put you through. The most patient customers in the world will eventually give up on DX.

They are no better now than they were 4 years ago on my first order. Much of their product is flawed and defective. They function basically as a clearinghouse for junk no one else wants to sell.

As others have stated, you can find nearly the same price from more reliable, professional sellers. Here is a list of reviewed and rated sellers of batteries, flashlights, etc:

http://budgetlightforum.com/forum/marketplace/dealers
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Old 04-19-12, 05:46 PM   #12
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Hm, I've ordered from them probably 12 or so times and never had a problem, but the last time was about 8 months ago. Maybe they've gotten worse recently.
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Old 04-19-12, 06:25 PM   #13
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Seems I heard somewhere that DX puts their outgoing orders in a shipping container, then when the container gets full it ships out. Could take months to fill the container.
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Old 04-19-12, 06:38 PM   #14
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It looks like random luck then, or depending on what you order. I ordered another flashlight in February and got it in a few weeks, which I was happy with.
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Old 04-19-12, 08:00 PM   #15
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I've ordered a bunch of stuff from them in the past, always with the expectation that it might take 8 - 10 weeks to get it. Never had a problem. A couple of times I've ordered things like USB chargers/etc. and they've shipped me more than I ordered, without affecting the price.
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Old 04-20-12, 12:03 AM   #16
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FYI - With Ebay you have 45 days to file a case if you don't receive an item. After that, you're on your own and supposed to work it out with the seller. Ask me how I know.
If your item has not arrived in 44 days file a claim and they will be required to respond to make it right.. you still have 60 days to leave feedback. I have never been burned by ebay sellers.. One time I was sent the wrong 18650 batteries - emailed them and they responded in 1 day and the right cells were in my hands 9 days later.
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Old 04-20-12, 02:36 AM   #17
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Ive had the usual service from them this year. Some stuff shows up promptly, some stuff takes ages.
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Old 04-20-12, 03:17 AM   #18
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I haven't ordered much recently, but orders generally arrived in about three weeks. But I think they have gotten worse about shipping and notifications. More people seem to be complaining on budgetlightforum.com. There are a few other sites with similar offerings that seem to have better feedback.
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Old 04-20-12, 07:09 AM   #19
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I order a LOT of stuff on eBay, at least one or two items a week, sometimes practically every day. Very often from China/Hong Kong. I have not been disappointed, though I have occasionally had items go China Post, and that gives you the same 3 week delivery time that DX gives you. Hong Kong post is much faster.

The real problem with ordering stuff from eBay is getting consistent product. If you get a flashlight that you like, you may not be able to get the same one from the same vendor later. You might find one from someone else that looks the same, but there's really no telling if it actually is the same until you get it. It's very frequent that I receive things that aren't the same as what's pictured in the eBay entry.
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Old 04-20-12, 12:15 PM   #20
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I would say that DX has actually improved, albeit slightly, over the years. The situation around, however, has changed. In the past, they were in practice the only game in town for the delivery of electronic products from China at bargain prices. In the meantime new companies entered, though, the market and many of the products are offered on Ebay. The Ebay sellers typically ship right away rather than wait 3 weeks to get to the order. They are less likely to offer pure junk than DX is. In addition, at least within the US, many mainstream sellers started to carry the bottom priced products, often just relabeled, but filtering out the worst quality.

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Old 04-20-12, 02:46 PM   #21
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Yikes!

Quote:
The money you save with DX is not worth the trouble they put you through. The most patient customers in the world will eventually give up on DX.

They are no better now than they were 4 years ago on my first order. Much of their product is flawed and defective. They function basically as a clearinghouse for junk no one else wants to sell.

As others have stated, you can find nearly the same price from more reliable, professional sellers. Here is a list of reviewed and rated sellers of batteries, flashlights, etc:
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Old 04-20-12, 04:36 PM   #22
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I've had nothing but good experiences with DX. I've probably placed close to 30 separate orders with them over the last 2 years. About 18 months ago I needed some LED drivers they stocked for a project with a firm deadline. I ordered them just as they went out of stock, potentially wreaking havoc on the project deadline. I probably had a 4-5 email exchanges with them about estimated time of restocking and expedited shipping. In each case, I had a reply within 24 hours. As recently as 3 months ago I had a correspondance with them regarding a batch of reflectors, some of which weren't to spec. Again, a useful response came within 24 hours.

Maybe I've just been lucky?
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Old 04-20-12, 07:29 PM   #23
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I've had nothing but good experiences with DX....Maybe I've just been lucky?
You and me both. At least two dozen orders and DX has never failed to deliver. One time I had to wait almost three weeks, but considering the pricing, I dont mind.

As far as quality, one time I had one of two flashlights show up with a single LED not working. They told me to keep the faulty product and sent a replacement that worked perfectly...about two weeks later.


If you dont mind the wait, I find DX to be a wonderful resource of inexpensive products.
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Old 04-20-12, 07:36 PM   #24
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You and me both. At least two dozen orders and DX has never failed to deliver. One time I had to wait almost three weeks, but considering the pricing, I dont mind.

As far as quality, one time I had one of two flashlights show up with a single LED not working. They told me to keep the faulty product and sent a replacement that worked perfectly...about two weeks later.


If you dont mind the wait, I find DX to be a wonderful resource of inexpensive products.
Jan 5, 2012 ordered 3 items,, still have not received them.

DX has changed....They jump right on your money and then you wait 4.5 months?
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Old 04-21-12, 10:37 AM   #25
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FWIW, my first ever order with DX arrived today.
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