Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Electronics, Lighting, & Gadgets HRM, GPS, MP3, HID. Whether it's got an acronym or not, here's where you'll find discussions on all sorts of tools, toys and gadgets.

Reply
 
Thread Tools Search this Thread
Old 07-12-13, 10:17 AM   #1
PlanoFuji
Banned.
Thread Starter
 
Join Date: May 2013
Location: Plano, TX
Bikes: 1982 Fuji Supreme, Specialized 2012 Roubaix Compact. 1981? Raleigh Reliant mixte, Velo Orange Campeur (in progress)
Posts: 1,034
Freewheelin audio system for helmets

In the latest Adventure cycling magazine, there is an article reviewing this product for cycling use. The summary, while a little expensive (~ $150) it provides a great way to listen to music while riding and still being able to hear your surroundings. So I purchased a set.

While I don't disagree with the review, my email to their company (address obtained from their website) asking if addition 'Dual Lock' sets are available for mounting the system on different helmets got the following

Code:
Technical details of temporary failure: 
Google tried to deliver your message, but it was rejected by the server for the recipient domain soundryder.com by mail.soundryder.com. [173.247.255.24].

The error that the other server returned was:
451 Temporary local problem - please try later
That was 24 hours ago, no response yet. Doesn't bode well for the viability of the company.
PlanoFuji is offline   Reply With Quote
Old 07-12-13, 11:41 AM   #2
fenice
Junior Member
 
Join Date: Dec 2010
Location: Vannes, France
Bikes:
Posts: 19
Quote:
Originally Posted by PlanoFuji View Post
That was 24 hours ago, no response yet. Doesn't bode well for the viability of the company.
It means nothing of the kind. It does mean that there was a problem trying to deliver the message, the recipient server has rejected the message, that means that the sending server will try to deliver the message for up-to five day then fail and at that point you should receive a failure notice. This is all normal mail server delivery routines.

FWIW, the mail server for that company is still there and accepting connections (see below):

Code:
telnet mail.soundryder.com 25

Trying 173.247.255.24...
Connected to mail.soundryder.com.
Escape character is '^]'.
220-advanced1229.inmotionhosting.com ESMTP Exim 4.80 #2 Fri, 12 Jul 2013 10:33:42 -0700 
220-We do not authorize the use of this system to transport unsolicited, 
220 and/or bulk e-mail.
ehlo fred
250-advanced1229.inmotionhosting.com Hello mail.somedomain.com [80.126.81.94]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP
The only thing I can suggest is to check that you have sent the email to the correct address and if it's wrong then send another email to the correct address.
fenice is offline   Reply With Quote
Old 07-12-13, 11:42 AM   #3
kingsqueak
Senior Member
 
Join Date: Jul 2013
Location: NJ cellphone central
Bikes: Surly Ogre // (old and gone) Cannondale ST400, Rockhopper Sport
Posts: 468
Without going into nerdy details, re-send your email. If they are using hosted email (likely) they may not even know the server is misconfigured. That's a problem on the receiving end's mail server config.


....see and I was trying not to go all nerdy.
kingsqueak is offline   Reply With Quote
Old 07-12-13, 11:56 AM   #4
PlanoFuji
Banned.
Thread Starter
 
Join Date: May 2013
Location: Plano, TX
Bikes: 1982 Fuji Supreme, Specialized 2012 Roubaix Compact. 1981? Raleigh Reliant mixte, Velo Orange Campeur (in progress)
Posts: 1,034
Well as suggested I sent a followup email. The address should be correct in both cases since it was added automatically to the email by clicking on the appropriate link of their contact page.

I suspect the viability of any company that doesn't handle the basic IT stuff as receiving customers emails well. It would be a shame since so far I really like the product.
PlanoFuji is offline   Reply With Quote
Old 07-13-13, 02:03 PM   #5
PlanoFuji
Banned.
Thread Starter
 
Join Date: May 2013
Location: Plano, TX
Bikes: 1982 Fuji Supreme, Specialized 2012 Roubaix Compact. 1981? Raleigh Reliant mixte, Velo Orange Campeur (in progress)
Posts: 1,034
Well the second no delivery response from the first message, and the first no delivery response from the second. Really doesn't bode well for the viability of this company.
PlanoFuji is offline   Reply With Quote
Old 07-14-13, 06:47 AM   #6
PlanoFuji
Banned.
Thread Starter
 
Join Date: May 2013
Location: Plano, TX
Bikes: 1982 Fuji Supreme, Specialized 2012 Roubaix Compact. 1981? Raleigh Reliant mixte, Velo Orange Campeur (in progress)
Posts: 1,034
Well it went from a temporary failure to a permanent failure...

Quote:
Delivery to the following recipient failed permanently: info@soundryder.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain soundryder.com by mail.soundryder.com. [173.247.255.24]. The error that the other server returned was: 451 Temporary local problem - please try later
PlanoFuji is offline   Reply With Quote
Old 07-14-13, 07:29 AM   #7
J.C. Koto
apocryphal sobriquet
 
Join Date: May 2008
Location: Star City, NE
Bikes: 2008 Surly Long Haul Trucker "The Truckerino"
Posts: 1,068
Just call them over the phone, they have the number posted. The fact that the mail server is misconfigured has absolutely no bearing on the viability of the company.
J.C. Koto is offline   Reply With Quote
Old 07-14-13, 01:49 PM   #8
01 CAt Man Do
Senior Member
 
01 CAt Man Do's Avatar
 
Join Date: Dec 2012
Location: Columbia, Maryland
Bikes: Mountain bike & Hybrid tour bike
Posts: 657
Interesting set-up from Freewheelin but looks extremely "Clunky". If I were going to use a helmet speaker system I would hope to find something that was a bit more physically unobtrusive. The system from Otus fits the bill but the reviews on those were not very good ( reportedly not enough volume ).
01 CAt Man Do is offline   Reply With Quote
Old 07-15-13, 04:06 PM   #9
PlanoFuji
Banned.
Thread Starter
 
Join Date: May 2013
Location: Plano, TX
Bikes: 1982 Fuji Supreme, Specialized 2012 Roubaix Compact. 1981? Raleigh Reliant mixte, Velo Orange Campeur (in progress)
Posts: 1,034
Quote:
Originally Posted by J.C. Koto View Post
Just call them over the phone, they have the number posted. The fact that the mail server is misconfigured has absolutely no bearing on the viability of the company.
If I wanted to talk with a human being I might; however, I don't. And I disagree. In today's market any company that has such neglect toward the IT isn't likely one that will last very long. Which is a shame, considering I really like the product.

Quote:
Originally Posted by 01 CAt Man Do View Post
Interesting set-up from Freewheelin but looks extremely "Clunky". If I were going to use a helmet speaker system I would hope to find something that was a bit more physically unobtrusive. The system from Otus fits the bill but the reviews on those were not very good ( reportedly not enough volume ).
I don't find it clunky at all. And most importantly it works extremely well. The design allows easy removal/installation of the speakers and control box.
PlanoFuji is offline   Reply With Quote
Old 07-20-13, 09:11 AM   #10
PlanoFuji
Banned.
Thread Starter
 
Join Date: May 2013
Location: Plano, TX
Bikes: 1982 Fuji Supreme, Specialized 2012 Roubaix Compact. 1981? Raleigh Reliant mixte, Velo Orange Campeur (in progress)
Posts: 1,034
An update:

I contacted the author of the article in Adventure Cycling about this product and explained the problem I was having getting in touch with the company. He agreed to forward my email on to his contact, the public relations representative. He also told me that the velcro like product they use to attach the system to helmets is a 3M product called 'Dual Lock'.

The company PR rep, Bob Fullerton (bob@smarttribes.com), contacted me and offered to send me a set of attachment tabs gratis. The only other concern I have about the product is the cable used to charge the device. It is a USB male connector on one end and a 3mm, four position (stereo + 1 extra) on the other end. I plan on tracing the connections on that cable and posting what I find here. If anyone knows of a source for the 3mm four position jack, I would appreciate hearing about it.
PlanoFuji is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 10:21 AM.