Niterider Customer Service
So I have a couple of Niterider Solas tail lights. I wanted to get two more seat stay mounts so I could mount one on each seat stay of my road bike and my fixed gear (both of which I use for commuting, depending on weather). I looked at the usual suspects (Amazon, Bike Nashbar, etc.) but could not find anyone that sold the seat stay mount individually. I then looked on the Niterider website but could not find it listed there either. In desperation I sent an email to their CS department, explaining what I was trying to do. Within a couple of days I received an email asking for my mailing address saying they would be sending me one at no charge. When I replied that I really wanted to purchase two mounts, I didn't hear anything back from them until about a week or two later, when an envelope with two seat stay mounts showed up in my mailbox.
I consider this excellent customer service:thumb:, and thought it should be mentioned (since we often are very quick to complain about poor CS - and I'm just as guilty as anyone else:innocent:).