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-   -   Garmin refuses to stand by product (http://www.bikeforums.net/electronics-lighting-gadgets/932184-garmin-refuses-stand-product.html)

lesiz 01-30-14 09:53 PM

Garmin refuses to stand by product
 
The Garmin VIRB has created some excitement, for good reason, it's a nice cam.

The handlebar mount, not so. I was descending Yerba Buena Road in the Santa Monica Mountains (extremely bumpy) and the Garmin handlebar mount broke, sending the camera bouncing down the road.

BTW, the camera itself miraculously escaped with only minor cosmetic damage. Hardy design there!

lhendrick 01-30-14 10:58 PM

Yes, that is a crappy mount.

dougmc 01-30-14 11:53 PM

Quote:

Originally Posted by lesiz (Post 16455379)
So, if you have a VIRB on one of these mounts, stay on tame roads and keep the speed down.

Even then that tends to only delay things like this, not prevent them.

Personally, if I think a mount has a weak point, I'm fond of running some dental floss around things on both ends of where I expect it might break (and that might be almost the entire mount) so if the mount breaks, the item will then be dangling by a a short string tied on both ends rather than bouncing down the road.

Not everything has good places to add such a string available, but it looks like your mount does.

It's saved my GoPro at least once -- their mounts are as crappy as this one would seem to be. DealExtreme seems to have some metal mounts -- I may have to try them at some point.

zacster 01-31-14 06:06 AM

I'm surprised they would refuse. This mount appears to be poorly designed, the camera is expensive, and it is brand new. It is made for handlebars and it is an ACTION cam, so it should be able to withstand a little action on a rough road.

I would call and argue with the rep. I'm assuming you didn't buy it at a b&m retail shop so you can't just walk in with it.

George 01-31-14 06:40 AM

They did the same to me, with a HRM strap. I think from what I've read, everything bicycle related item, nobody stands by nothing.

I shouldn't say nobody stands behind there products, but most don't.

rm -rf 01-31-14 06:53 AM

The mount doesn't seem to be up to their hype:


From the garmin virb pages:

"Bumps, blows, blindsides, even an angry toddler are no match for the tight “teeth-locking” design"

"VIRB is designed to withstand every adventure, misadventure, double dog dare, near miss, epic feat and moments of glory on the field, on the trail or in your backyard – and get up to do it again."

ItsJustMe 01-31-14 10:56 AM

I've gotten to the point where I'm planning on making safety cables for everything including my taillights.

longbeachgary 01-31-14 11:01 AM

Quote:

Originally Posted by ItsJustMe (Post 16456517)
I've gotten to the point where I'm planning on making safety cables for everything including my taillights.

After losing a couple of taillights I started zip tying them to my tool bag. I've had two gopro mounts crack causing the camera to fall off (although there was no damage).

lesiz 01-31-14 11:42 AM

Thanks for the replies folks!

I will link this page when I take the advice to re-contact Garmin.
Great ideas there to secure accessories with floss, ties, etc. I've lost various lights from my bike, and am always concerned about losing another. Putting in a safety line is a no-brainer.

I noticed that the Garmin cycling mount is no beefier than their car mount. Don't they think a bike frame with no suspension might be subject to a little more vibration than a car? Or a LOT more?

I've also had problems with two separate mounts for my Edge 305 breaking. The locking tabs broke off of both.

cafzali 01-31-14 11:44 AM

Quote:

Originally Posted by George (Post 16455830)
They did the same to me, with a HRM strap. I think from what I've read, everything bicycle related item, nobody stands by nothing.

I shouldn't say nobody stands behind there products, but most don't.

I think the real issue here is that a lot of companies such as Garmin do pretty well in designing and manufacturing their core product(s) and then "cheapen out" on the accessories. Garmin's HRM straps are a perfect example, as our some of their bike product mounts. They don't seem to worry that people who are paying a big premium for a sports GPS will get peeved about that.

Buzzatronic 01-31-14 03:16 PM

That's a bummer that it doesn't come with a tether cord like their GPS units. I tether all my expensive cockpit gear after my Contour cam fell off during a ride one day.

Sorry Garmin is giving you the run around OP, hopefully you can get it sorted out.

lesiz 03-17-14 08:35 PM

Gotta eat my words. I'm the one who did the rant that started this thread. Turns out I was using the mount wrong and that's why it broke.

My apologies to Garmin and all.

cplager 03-18-14 05:59 AM

Quote:

Originally Posted by lesiz (Post 16587374)
Gotta eat my words. I'm the one who did the rant that started this thread. Turns out I was using the mount wrong and that's why it broke.

My apologies to Garmin and all.

Not too many people would come back and fess up. Definitely get points for that. :)

Athens80 03-18-14 06:13 PM

Quote:

Originally Posted by cplager (Post 16588051)
Not too many people would come back and fess up. Definitely get points for that. :)

:thumb:


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