Last Monday, I managed to break the mounting bracket on my old Mountain Morph frame pump. The bracket is configured somewhat like a radiator hose clamp with a small platform. A matching part on the pump slides into the platform with and clicks into place. This mounting system worked well for a long time until I broke the hose clamp assembly. Also, for what it's worth, the Mountain Morph does well with either schraders or prestas and will get 120 psi in my 700 x 25's.
I got on the internet and created an "account" with Topeak and submitted a "ticket" in which I asked if the hose clamp assembly was still available. I received an e-mail the next day from a fellow by the name of Nick, who said that a new bracket is on the way.
In today's post, I received not only a new style bracket but also a new hose and connector and the innards for the presta/schrader connector.
This is superior customer service!!
Quite frankly, I wasn't expecting much by submitting a "ticket" via e-mail, based on experience at work of submitting "tickets" to the IT group.
I am pleasantly surprised and duly impressed!