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Old 05-04-07, 05:41 AM   #1
stonecrd
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Poor Performance

So last week Tuesday I decide I need a new set of bibs and I find a pair of Castelli's at Performance. I have a 10% off coupon code and its free shipping, sounds great. Well its now been 7 days since my order and no bibs. They ship from Charlotte and I am in Miami, what gives?

I swear everytime I order something from Performance or Nashbar their shipping is the worst of any online store I have ever delt with. Everytime I do this I say the same thing, never again, but then I go and place another order. They will not even do a trace for 10 days from shipping, so I guess I just wait some more. Sometimes a deal is not a deal.
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Old 05-04-07, 05:43 AM   #2
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If you order through the Performance Link on BFN, you get 2 day delivery upgrade and BFN gets 5% of the order.

Also, I used a coupon code in the "Coupon Code" section and I got 10% off.
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Old 05-04-07, 05:49 AM   #3
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Quote:
Originally Posted by DnvrFox
If you order through the Performance Link on BFN, you get 2 day delivery upgrade and BFN gets 5% of the order.

Also, I used a coupon code in the "Coupon Code" section and I got 10% off.
I didn't know about the upgrade - but I'm a team performance member and already get one. I've been ordering through the link as much as possible.
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Old 05-04-07, 06:11 AM   #4
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Dnvr - thanks for the info I didn't know that. It certainly would have helped.
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The problem with the gene pool is that there is no lifeguard and the shallow end is much too large

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Old 05-04-07, 06:20 AM   #5
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Quote:
Originally Posted by stonecrd
Dnvr - thanks for the info I didn't know that. It certainly would have helped.
I may be wrong there - it may be I got the upgrade just because I am a Team Performance member. I guess one would have to try it!

The invoice states,

"Bike Club 2-day upgrade" which I assumed meant the BFN "Bike Club." I assume it would have said, "Team Performance 2 day upgrade" if it was the result of my "Team Performance" membership???
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Old 05-04-07, 06:43 AM   #6
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I wonder if getting people to join their club is what drives their poor shipping. They figure they will make it sooo painful that joining the club is the only option. I buy a fair amount of stuff on-line, there are couple of electronics places I use in California; monoprice and newegg which will almost always have the order shipped the same day you place it and I have never waiting more than 3 days and that is from the west coast. I just can't fathom why it would take 7+ days to get an order from a distributor that is just 700 miles away. You almost have to pay extra to get the service to be that slow.
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The problem with the gene pool is that there is no lifeguard and the shallow end is much too large

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Old 05-04-07, 06:44 AM   #7
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For some reason I thought this thread would have something to do with Viagra.....
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Old 05-31-07, 11:43 AM   #8
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The problem many times is that they don't have the merchandise in stock and do not notify the buyer!
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Old 05-31-07, 12:02 PM   #9
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I've ordered from them three times, and am not a team member. My longest wait was 5 days.
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Old 05-31-07, 12:25 PM   #10
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I order frequently from Performance and I've only had one problem. For some strange reason the order didn't get into their system. When I contacted them they had it at my front door two days later. I am a member and get the 2-day shipping option.

Recently I've been ordering clothing from Voler. I really like their return system. They ship the order with a return envelope and they pay all shipping other than the original shipping charge.
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Old 06-01-07, 06:42 AM   #11
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I try to avoid ordering from Performance or Nashbar if possible. Years ago, it wasn't too bad, but it seems to have gone downhill. Jenson is the best-your order is usually shipped next day, and they e-mail you with tracking info as soon as it is shipped. I place two orders recently, both shipped the day after the order was placed, and only took 3-4 days by regular UPS to get here (of course, the UPS hub is in Louisville, so we might have an advantage!).
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Old 06-01-07, 07:21 AM   #12
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I don't normally order from Performance but I frequently order from Nashbar. Never had a problem with shipping or returning items.
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Old 06-01-07, 09:30 AM   #13
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Quote:
Originally Posted by bruce19
I don't normally order from Performance but I frequently order from Nashbar. Never had a problem with shipping or returning items.
I have always wondered about this as Nashbar is owned by the Evil Empire.
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