Took my commuter to my lbs for a new drive train a couple of weeks ago and was told that they needed a 48T chain ring...all other parts were in stock, so they would place an order and we made an appointment for a week later.
I kept the appointment, left the bike, and received a call several hours later that they needed to order a chain ring...apparently it's their policy not to order parts until the bike is there. They promise to have it within 24 hours so I take the bike back and return it the next day...
...no part. Come back the next day, still no part...several days later, still no part
Yesterday, they received a large order, but refused to look for my part and told me that it would be at least 5 days before they received and logged the receipts into their inventory...Jeez
The sad thing is that I've had a long relationship here, they do (did) lots of wrenching on my bikes, I bought my Ellsworth and Santa Cruz there...just about to buy a Nomad...
So today I'm buying a new hybrid, and making the old one a donor bike...a new drive train is about $200.00...an new hybrid with a so-so build is $299.00
Anyone else getting the run around?...a first for me at this place...you would think they'd be honest, especially with three other shops within walking distance
live and learn