Over a year ago we went to a friends recommended LBS (somewhat local, not real close) to look at a road bike for my wife. She'd been riding her Mtn. a ton and was even commuting on it. She wanted a roadie.
When we were looking the LBS guy kept pointing out the colors, and that they were available in pink. My wife kept asking about gearing, and why this bike was better than that bike. The LBS guy kept talking colors. Every time my wife asked a question, we'd get "this color really sparkles in the sun." or some such nonsense. So we left and bought it elsewhere.
Yesterday we were out on a long ride a ways from home and went by to pick up a chain keeper because her triple throws the chain sometimes. We get the same guy, who doesn't remember us.
He says "On your bike we fine we don't need them." Even though the place is busy on a Sunday he says "Let's look at your front derailleur." He adjusted it, commented her seat seemed low, had her hop on, did a quick measurement, raised the seat a small bit and charged us a mere 10 bucks. I'm amazed. Where was this attitude last year? Was it because we rode in this time? If I'd have known this was his service attitude we'd have purchased her Trek there.
This store is too far away to be my regular go-to LBS, but I'll go back there now and drop some money.