I had a pleasant experience today. Several weeks ago, the crank area of my '06 [purchased '05] Cannondale Cyclocross started to produce some racket. Long story made short, the Truvativ spindle came loose from the spider and on inspection I also saw that the metal of the chainrings was delaminating. Well bummer, looks like a $$$ deal. It's almost a year out of shop warranty, but I checked the SRAM homepage [Truvativ is under the SRAM umbrella] and they offer a two-year warranty on failed parts. Worked through my shop per SRAM's requirements and they [the shop] charged me not a dime.
Needless to say, I'm happy as a coyote in a chicken coop.
It's a Leesburg, Virginia [USA] shop and I'll be glad to offer anyone name of the place in a private message. . .which shop shares a parking lot with a bakery specializing in. . .wait for it lads and lassies. . .PIE!!! BTW, Leesburg and this shop are right along the W&OD MUP.