A few weeks ago, I had an unfortunate run in with Ms. Inattentive who ran into the back of my car and ruined my bike and broke the bike rack. Thinking I had nothing to lose (but not expecting much, either) I sent the broken rack back (a Saris Bones 2) to the manufacturer, Saris in Wisconsin.
I figured the small print on the "Lifetime Warranty" would be voided by accident, misuse or anything else they could think of to weasel out of it. Imagine my surprise when three days later, I got a voice mail from a woman named Wren at Saris who said that they would fix my rack up and ship it back out to me.
Turns out she was not quite telling the truth. They did not fix it.........Today I received via UPS a BRAND NEW Bones 2.
Now that is a company I plan to do business with for the rest of my biking days....and maybe beyond
So if you are in the market for a rack, I would highly recommend that you give them serious consideration. www.saris.com