This is not an advertisement for Performance. I also believe we should support our local bike shops. California is blessed with many and I am sure that many of you live in areas that don't have that benefit and must shop via the web or mail order. I have not shopped with many of the other on-line shops, but have had great experience with Rivendell and with Performance.
I did want to relate an experience that I had with Performance this week. What started as a somewhat comical process turned into an exceptional learning experience. I had the opportunity to speak with their Vice President of Operations and have to say that I was extremely impressed with his passion for making our experience at their store and web site to be far above average. Performance performed, not because of rules or policy, but because of individuals personal commitment to excellence.
Thanks Performance! Wish every company had your attitude!
A Happy Performance Customer.