On August 8, 2007 I sent an email to Specialized customer service to inquire about whether my Roubaix would take a 25mm or 28mm tire.
I got a response today. The response said, "If you have not already received an answer to your question, please contact our department at 877-808-9154 or email us. We would be happy to help you with your question."
Now that's customer service!