B.S. From The LBS
06-30-08, 04:26 PM
#1
Senior Member
Thread Starter
Join Date: Jul 2005
Posts: 3,268
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 118 Post(s)
Likes: 0
Liked 50 Times
in
25 Posts
B.S. From The LBS
I was looking for a Giant Suede DX for my in laws family vacation house. I called a not so local LBS (20 miles) that carries Giant and asked if they had any in stock. They said yes, so I said I'll come by. A few hours later, I walk in and ask to see the bike(s). "Well, they are all in the back, still in boxes. We should have some put together by the midddle of next week."
Whaaat? I called and asked! They brushed this off, and I can't believe that I was polite and just said that I would check back, later. As in waaaay later, maybe about never. What do you make of this? bk
Whaaat? I called and asked! They brushed this off, and I can't believe that I was polite and just said that I would check back, later. As in waaaay later, maybe about never. What do you make of this? bk
06-30-08, 04:30 PM
#2
The Improbable Bulk
Join Date: Jul 2005
Location: Wilkes-Barre, PA
Posts: 8,379
Bikes: Many
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 7 Times
in
7 Posts
On the phone would have been the perfect time for them to say, "Yes, we do, but none of them are assembled. When would you like to see one so we can have one ready?"
In person, would have been the perfect time to say, "None are assembled right now, do you have 20 minutes? If so, what color/size are you interested in?"
Anything else was poor customer service.
In person, would have been the perfect time to say, "None are assembled right now, do you have 20 minutes? If so, what color/size are you interested in?"
Anything else was poor customer service.
__________________
Slow Ride Cyclists of NEPA
People do not seem to realize that their opinion of the world is also a confession of character.
- Ralph Waldo Emerson
Slow Ride Cyclists of NEPA
People do not seem to realize that their opinion of the world is also a confession of character.
- Ralph Waldo Emerson
06-30-08, 04:36 PM
#3
Senior Member
Join Date: Jun 2008
Location: Northern Virginia
Posts: 749
Bikes: Specialized Crux Elite X1, Specialized Roubaix SL4 Expert, Specialized Crux Disc
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
Go in, pick out a bike, have them install a bunch of aftermarket accessories. When you get to the counter, change your mind. 
__________________
Gary F.
2019 Specialized Crux Elite X1
2015 Specialized Roubaix SL4 Expert
My bike page: https://www.gwfweb.com/bicycles
Build a bike stand! https://www.gwfweb.com/bicycles/stands.html
Gary F.
2019 Specialized Crux Elite X1
2015 Specialized Roubaix SL4 Expert
My bike page: https://www.gwfweb.com/bicycles
Build a bike stand! https://www.gwfweb.com/bicycles/stands.html
06-30-08, 05:36 PM
#4
Ride Daddy Ride
Join Date: Feb 2007
Location: Villa Incognito
Posts: 2,648
Bikes: 1983 Trek 720; 1983 Trek 620; 1989 Gi Cannondale Bad Boy Ultra; LeMond Victoire; Bike Friday Pocket Rocket Pro
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
I remember a guy who absolutely needed his suit pressed by Friday at 5:00. The dry cleaner said, "no problem."
However, when the customer showed up, the suit wasn't ready. The store owner said, "I'm terribly sorry. We made a mistake, but if you can wait 10 minutes, we will correct it immediately." The story not only had a happy ending, but by acknowledging and fixing the mistake at once, the shop turned a very unhappy person into a customer for life.
__________________
"Light it up, Popo." --Levi Leipheimer
"Light it up, Popo." --Levi Leipheimer
06-30-08, 06:07 PM
#5
Senior Member
What we had here was a failure to communicate.
__________________
06-30-08, 06:56 PM
#6
Senior Member
Thread Starter
Join Date: Jul 2005
Posts: 3,268
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 118 Post(s)
Likes: 0
Liked 50 Times
in
25 Posts
Later in the day, I went another shop (further away) and took the bike out for a test ride. The guy looked a little irked when I returned 20 minutes later. Before he could say anything, I said; Write it up, this is going home with me. He exhaled, and we shook hands. Done deal. bk
06-30-08, 07:02 PM
#7
My other car is a bike
Join Date: Jul 2007
Location: Wine Country, 1 hour north of San Francisco
Posts: 1,303
Bikes: Specialized Ruby
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Congratulations!!!! Pictures, we want pictures!!!
__________________
Embrace diversity: hug a conservative.
Embrace diversity: hug a conservative.
06-30-08, 07:26 PM
#8
Senior Member
Join Date: Jun 2008
Location: Northern Virginia
Posts: 749
Bikes: Specialized Crux Elite X1, Specialized Roubaix SL4 Expert, Specialized Crux Disc
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
Any chance you can ride it to the other dealer
__________________
Gary F.
2019 Specialized Crux Elite X1
2015 Specialized Roubaix SL4 Expert
My bike page: https://www.gwfweb.com/bicycles
Build a bike stand! https://www.gwfweb.com/bicycles/stands.html
Gary F.
2019 Specialized Crux Elite X1
2015 Specialized Roubaix SL4 Expert
My bike page: https://www.gwfweb.com/bicycles
Build a bike stand! https://www.gwfweb.com/bicycles/stands.html
Last edited by gforeman; 06-30-08 at 07:55 PM.
06-30-08, 07:59 PM
#10
Fred E Fenders
Join Date: Feb 2006
Location: Again! Philippines & S. California
Posts: 1,453
Bikes: Jamis Aurora Elite
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
Good for you!
N+1
N+1
__________________
F Thomas
"Life is like riding a bicycle. To keep your balance, you must keep moving."
Albert Einstein (1879-1955)
F Thomas
"Life is like riding a bicycle. To keep your balance, you must keep moving."
Albert Einstein (1879-1955)
06-30-08, 08:09 PM
#11
Senior Member
Thread Starter
Join Date: Jul 2005
Posts: 3,268
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 118 Post(s)
Likes: 0
Liked 50 Times
in
25 Posts
It just amazes me how easily the first LBS "sent me down the road". Did they expect me to come back, or did they just not care. BTW, I told the salesman at the 2d LBS the story, and you could tell he was really happy about it. It's a strange life. bk
