My FSA crank has been giving me minor problems for nearly 4000 miles. It gets a slight creaking / clicking noise and I have to retorque it. Lately nothing has made it quiet and I have been reading the forums for advice and lessons learned from others. Last week I called FSA and told them my problem. The guy who answered my call was very nice and knew what he was talking about. He told me what parts I needed and how to install them. I told him I was having a hard time getting the cap screw off and thought I would ruin it getting he off. He said he would send me one of those too. I told him my crank was out of warranty and asked him how much for the parts. He told me "no charge". It is nice to do business with a company that stands behind their merchandise and I will happily buy more from them in the future.