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Old 08-31-08, 06:11 PM   #1
RoMad
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Customer service from FSA

My FSA crank has been giving me minor problems for nearly 4000 miles. It gets a slight creaking / clicking noise and I have to retorque it. Lately nothing has made it quiet and I have been reading the forums for advice and lessons learned from others. Last week I called FSA and told them my problem. The guy who answered my call was very nice and knew what he was talking about. He told me what parts I needed and how to install them. I told him I was having a hard time getting the cap screw off and thought I would ruin it getting he off. He said he would send me one of those too. I told him my crank was out of warranty and asked him how much for the parts. He told me "no charge". It is nice to do business with a company that stands behind their merchandise and I will happily buy more from them in the future.
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Old 08-31-08, 06:22 PM   #2
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Thanks for the update as I have a FSA crank. I have 3000 miles on mine and everything is OK so far.
What year was yours? Maybe they fixed the problem for the 2007 cranks, I hope.
I read, about some people on the road sub forum, don't care for them.
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Old 08-31-08, 06:29 PM   #3
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Mine are 2006 or maybe even 2005.
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Old 08-31-08, 06:39 PM   #4
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Thanks, maybe I'll get lucky.
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Old 08-31-08, 07:55 PM   #5
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Thanks, maybe I'll get lucky.
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Old 09-02-08, 10:50 AM   #6
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That is good news about FSA's service. What model/year do you have? I have a 2006 FSA SL-K 50/36 compact double. Apparently in previous years (sometime before '06) there were some serious problems with these cranks which the company subsequently rectified. (So beware of cheap ones on fleaBay.)
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Old 09-02-08, 11:28 AM   #7
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I have a 2007 Specialized Roubaix, with the FSA crank. Just under 3000 miles and everything is fine.
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Old 09-02-08, 11:57 AM   #8
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Some companies have a good warranty/after sales service and FSA were never one of them. I think they have taken too many kickings over the last few years for their reputaion to be on the low side for their products- but from your experience- it sounds as though they have turned round and got their act together.
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Old 09-02-08, 12:14 PM   #9
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Thanks, maybe I'll get lucky.
Here's to getting lucky. But spare us the details, K?
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Old 09-02-08, 12:22 PM   #10
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Glad to hear that you got good service. I'm more and more of the mind that good service often depends on the person you get. I've had numerous experiences with a given company and some of the service was excellent and some of horrible. Sounds like you got someone who wanted to actually help.
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Old 09-02-08, 04:23 PM   #11
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I had the same problem with my FSA crank on an 07 bike. Finally replaced it with a Shimano Ultegra. Now I have no more problems and do not need to retorque. I have not heard from the guy that wanted my FSA crank even though I told him of the problem. He said he had reseached the crank and knew of its track record.
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Old 09-02-08, 05:13 PM   #12
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I had the same problem with my FSA crank on an 07 bike. Finally replaced it with a Shimano Ultegra. Now I have no more problems and do not need to retorque. I have not heard from the guy that wanted my FSA crank even though I told him of the problem. He said he had reseached the crank and knew of its track record.
My experience exactly. I had a FSA Gossamer compact crank and it was junk. Couldn't keep the arms on it tight. Replaced it with a Shimano R700, it is great, better shifting, stiffer, and it stays tight.
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Old 09-02-08, 05:35 PM   #13
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Mine is the SLK and I am not sure if it is an 05 or 06. I took it apart last night, cleaned it according to the instructions and put it back together with the supplied loctite. I will repost if I have any problems.
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Old 09-03-08, 06:54 AM   #14
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Fsa

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Originally Posted by luv2cruz View Post
My experience exactly. I had a FSA Gossamer compact crank and it was junk. Couldn't keep the arms on it tight. Replaced it with a Shimano R700, it is great, better shifting, stiffer, and it stays tight.
Add me to that list, same experience. I was bummed, as it was a seriously nice looking piece. Replaced it with a Nashbar compact, no further issues!
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