I ordered a Townie 7 in a specific color with accessories and had a nightmare experience from the company. I received a color I hate (I know, but for a woman of 58 color is important) was told that I had no alternative because it was the only thing available, and the accessories trickled in over a four month period of time. The bike was never adjusted properly--very strange! You have to peddle constantly or it just stops dead in one spot. It never glides--ever! By the way, the fender for the bike arrived 6 months after the bike did. I'm most unhappy with the bike and would never recommend purchasing anything from the company.
I would appreciate any advice. This has been the worst purchase I have ever made in my life. I like the design idea and the fact that there is no pressure on my hands and I'm sitting upright. But the bike is nothing but a problem.