Recently my wireless computer stopped working. Not having the receipt and not wanting to wait, I bought a new one. I also sent the old one with a note on when I bought it (March) and explained that it just died. No receipt, just the computer and the note went off to the Specialized people, that was about 10 days ago.
Today FEDEX delivered a replacement computer, brand new, in the box. Now I have 2, thank goodness I also have two Specialized bikes ( which I pointed out in my letter to the company). Specialized stood behind their product and completed a no nonsense transaction, NICE.
Now if only I could get my "cash for clunkers" check!!!!