I had special ordered 3 parts from the bike shop where I used to work: a tandem brake cable, a bushing to adapt a 31.8 derailleur to a 28.6 seat tube, and a pair of spiffy black leather handgrips. When I went to pick them up today the owner said the part number for the brake cable was wrong so he didn't order one and the derailleur bushing order was lost. The handgrips look cool but I'd rather have a rear brake so that I can ride the bike. This isn't a first for them. This winter I made 4 or 5 separate trips over 3 or 4 weeks to buy 2 folding Gatorskin tires and eventually paid full retail. I won't be bothering them with any more special orders.
On the spur of the moment I went to a different bike shop. Tandem brake cable AND a derailleur bushing were both in stock. Hopefully I'll be able to get my bike together tomorrow.
Guess which shop is getting my business for the foreseeable future? It's hard for me to convince the owners that time is as important as money. It's frustrating to me to not be able to ride my brand new bike for want of a rear brake cable, wait a week for it to come in, and be told they'll be glad to order one for me from a different supplier but it'll take another week.