Join Date: Mar 2009
Location: Nags Head NC
Bikes: Cannondale Synapse
The saga is complete!!
On Dec 22, 2010, at 1:11 PM, Sam Cotton wrote the following to Cateye:
I have been using your computers for a number of years on several bikes. I recently had a problem while trying to change the battery in the Speed/Cadence sensor. The compartment wouldn’t open and the cover was ultimately stripped leaving me no choice except in purchasing a new sensor. That sensor came today, but I am unable to open the battery compartment again. Is there a trick to this that I don’t realize?
I have always been happy with your products in the past, but I am extremely disappointed at present. If this can’t be resolved quickly, I’ll simply change brands of computer.
I look forward to hearing from you.
I wrote the above note to Cateye voicing my problems with their unit. After all of my *****ing to anyone that would pay attention, I thought it only fair that I share the response which I received from Cateye. Obviously this doesn't really solve the problem, but it is certainly a good faith effort that really surprised me. Their response follows:
Sorry for the delayed response to your inquiry. The battery cover of that RD400DW sensor can admittedly be a bit finicky to remove. Personally, I've had the best luck using a large coin such as a quarter in the battery cover slot to turn the cover counter-clockwise about 20 degrees.
We'll ship another replacement sensor today at no charge to the address we have on file for you from your recent small parts order. We'll ship via USPS Priority so you have the new sensor by the end of this week.
If you're ultimately unable to remove the battery cover on any of the sensors, swing by your local bike shop (they are all authorized CatEye dealers) and they should be able to get it off, even if it requires putting the coin in a bench vice and then pressing the sensor down onto the coin, and then twisting the sensor to gain more leverage.
Again, sorry for the delay in resolving this problem, and thank you for your patience in this matter.