Coming upon the base of the last hill before getting home. I spotted a young woman off to the side standing over her bike with head down. So, I pop over and ask if she is OK. She looks up with tears running down her face and says, "I can't get my new bike to shift." Yep, she's got a brand new Madone 5.9 with the chain on the large chain ring. I don't care who you are, you're not likely to make it up this hill with the chain on the large chain ring. It tops out at 17%. I dismount and ask if I can help. She shows me what's wrong, as she pushes both left side brifter levers to the right at the same time. "See, it won't shift." I show her the right way to shift onto the smaller chain ring by pushing just the smaller lever. Turns out she bought the bike yesterday, and when she asked about shifting, they said, "It's easy, just push the levers." Now I notice that both her knees are bleeding. She's started up the hill two times, run out of steam, not been able to unclip, and joined club Tombay. Each time, she returned to the bottom of the hill to try again! You got to love the tenacious spirit. OK, she's now in the correct gear, and I lead the climb up the hill. At the top, she's grinning from ear to ear. Made my day.