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Old 02-29-12, 01:12 PM   #1
Pamestique 
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An EXTREMELY positive bike buying experience!!!

OK now don't ask me why I bought a new bike - that's a whole other issue. I really need to buy a new car instead but buying a bike is just so much more enjoyable. I wish I could find someone to help me with a car like Michael at Speedgoat helped me with the bike.

I knew exactly the bike I wanted - 2012 Santa Cruz Juliana in Light blue, adding a Chris King headset in Black. It's really hard to find Santa Cruz's in shops here in California and what I found (and had to be ordered anyway) was so overpriced, the bike was out of the question. My friend suggested Speedgoat.com. He has bought a number of bikes, just having bought a new Moots from them recently.

OK so I decided to try Speedgoat. The price listed was what was suggested by the manufacturer (and $600 less than in the shops here) so that was a good start but I had lots of questions so I decided to write "sales support". I figured no one would respond but boy was I surprised. I got an immediate response back from "Michael". Poor thing; over the course of a week I have written him every day with questions and issues. He has always promptly and politely responded to my inquiries. Eventually we got all the issues worked out and questions answered and I just finished ordering the bike.

The service provided was great. I have many friends who use and like Speedgoat and don't hesitate to order "big ticket" items online. Of course, it helps to know what you want and that you are comfortable without having to physically see the bike in person.

But I think Michael deserves some praise. All too often good customer service (especially on the internet) is lacking.

Boy can't wait to get my bike. She is going to be beautiful!!!!
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Old 02-29-12, 01:18 PM   #2
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I think an inaugural ride in Moab is in order for the new bike!! Congrats and thanks for the recommendation on SG.

BTW, what size is the LandShark that your friend is selling?
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Old 02-29-12, 01:28 PM   #3
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I think an inaugural ride in Moab is in order for the new bike!! Congrats and thanks for the recommendation on SG.

BTW, what size is the LandShark that your friend is selling?
It's custom so little hard to describe - its a 58 but top tube is short. I would have to get exact measurements.

It's been awhile since I've ridden Moab... I would really like to get back there some day!
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Old 02-29-12, 02:41 PM   #4
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Its always great to hear someone getting treated well when purchasing something. Thanks for the heads up with them.
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Old 02-29-12, 02:57 PM   #5
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Buying "Unseen" takes a lot of courage and even more research.

Two of us have just done it and I researched the Frame size well before I ordered. Just aswell as The others I was thinking about were not available and the decision was made in about 30 seconds. The other is my neighbour and he did check My new bike out and my TCR and Boreas. Top tube length was what we were looking at and Like me- he bought a 50cm frame. My 50 fitted better than the other two which are 51's. BUT- his bike in a different manufacturer feels different. Took some time to find out but My Pinarello has a 525 Top tube- 100 mm stem and compact bars. Fitted both of us a treat. His Forme has a 525 top tube- a 105 Stem and the bars are not compact. Luckily it can be easily corrected but You have to do the research and know what you require if Buying online.

But a Santa Cruz----- Was one of my Dream bikes when I was mountain biking. That is going to take some beating but before you do that first ride--post on the N+1 of 2012

http://www.bikeforums.net/showthread...he-N-1-of-2012
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Old 02-29-12, 02:57 PM   #6
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Can't wait to see it
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Old 02-29-12, 03:02 PM   #7
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Hope you actually get a bike... not saying speedgoat is a bad resource, but there have been some internet shops that turned out not to be anything. I remember several years ago here on BF where a shop was investigated and it was discovered that no such address existed in the town of record.

Of course I am an old fuddy duddy, and don't quite trust the interwebz.
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Old 02-29-12, 05:26 PM   #8
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Congratulations Pam!
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Old 02-29-12, 07:13 PM   #9
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But a Santa Cruz----- Was one of my Dream bikes when I was mountain biking. That is going to take some beating but before you do that first ride--post on the N+1 of 2012

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I didn't realize until I was doing some research - that Santa Cruz is big in England. It's easier to find a bike there than it is here and Santa Cruz is basically a local shop for me.

I already have a Superlight. The Juliana is an newer version. The old bike is going to become my backup.

Buying online does not bother me if you know the bike and how it fits. I bought a custom Landshark basically "online" and could only hope it fit... it does and it's been a wonderful bike for me. Key is research, ask questions, research and question and don't take the plunge until you are satisfied.

As soon as I get the new bike (should be about 2 weeks) I'll post photos.
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Old 02-29-12, 07:24 PM   #10
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Now that you have the bike, you need the matching transporter. That should make car-buying easier.
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Old 02-29-12, 09:07 PM   #11
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It's custom so little hard to describe - its a 58 but top tube is short. I would have to get exact measurements.

It's been awhile since I've ridden Moab... I would really like to get back there some day!
Rats!! Land Shark too big for me. Enjoy the new SC when it comes, woo hoooo!
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Old 02-29-12, 10:10 PM   #12
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I hate competent and gracious sales staff! In October 2010, I was having a pleasant email dialogue with Canada's Koga Miyata distributor about frame size when he popped the question: "Would you buy a signature edition World Traveller for $X." These bikes are made to order in the Netherlands but the dealer had one on the shop floor. Without hesitation I said "Yes" and gave him my VISA number. I would have been much more circumspect if he hadn't been so nice to chat with.

Fast forward to October 2011. This time I was coveting a new canoe. Having gone to the store "Just to look", a really amiable chap engaged me in conversation. He was very knowledgable and not at all pushy. Before I left the store I had ordered the canoe of my dreams and outfitted myself with all the accessories.

So Pam, I know where you're at. I hope catching and riding the bike is as good for you as the hunt. Many happy miles ahead.
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Old 02-29-12, 11:10 PM   #13
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I knew exactly the bike I wanted - 2012 Santa Cruz Juliana in Light blue, adding a Chris King headset in Black. It's really hard to find Santa Cruz's in shops here in California and what I found (and had to be ordered anyway) was so overpriced, the bike was out of the question.
Too bad you're not in my area. My favorite bike shop always has Santa Cruz bikes on the floor, and they're only a 10-minute walk from my house.
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Old 03-01-12, 07:10 AM   #14
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Congratulations Pam, the N+1 seems to be rampant here at 50+ lately. The Santa Cruz always seemed like great bicycles to me, looking at them, we have a few here locally. Looking forward to a first ride report and pictures, of course the first ride pie synopsis is also required. Let us know when you get the SC and I'll have a celebratory East Coast pie slice in your honour.

Bill
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Old 03-01-12, 08:13 AM   #15
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When it arrives you have to post the pictures.

I actually think there are lots of good shops around. You just have to either spend some time sorting the good from the not so good, or get lucky. Glad you experience was a positive one.
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Old 03-01-12, 08:21 AM   #16
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Glad to hear this Pam, and good luck and happy riding!
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Old 03-01-12, 10:42 AM   #17
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Speedgoat has been, and continues to be, one of the premier bike shops in the country. I came close to buying a mtn. bike from them, but got a much better deal from another shop. Driving from NJ to Ohio one time I stopped by their store and did a test ride. Just great people selling quality products.

I've purchased a couple of bikes online and was perfectly happy with the results. The reason I buy anything online is 1) only way to find the product, and, 2) amazing price. Both bikes I bought online were close outs on model year/bike line and the shops just wanted to liquidate merchandise. I got my Parlee Z4 frame for 1/2 the normal price at the time. If you keep your eyes pealed, aren't in a hurry, aren't picky about some details like color and specific components, you can find amazing deals on bikes, both online and at local stores.
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Old 03-01-12, 10:59 AM   #18
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Glad to hear you had a good experience. Just be careful riding it so you don't fall again.
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Old 03-01-12, 11:21 AM   #19
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I've bought two expensive bikes from an "L"BS 70 miles away; very low pressure approach, excellent service, etc. When I was shopping for my single I tried a Specialized dealer that was relatively local; the salesperson had not sales skill. He wasn't rude, just didn't know how to engage the customer and didn't inspire confidence in the other aspects of the (large) shop. So when I need something done that I can't do myself I make the 140 mile R/T (Jetta TDI, 40 mpg). Once, I actually asked the owner to charge me for some work on the tandem because I was feeling guilty; I'm an "early adopter" and am running a 10-speed cassette/chain on a quad chain ring setup designed for 9 speed.
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