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Folding Bikes Discuss the unique features and issues of folding bikes. Also a great place to learn what folding bike will work best for your needs.

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Old 10-05-05, 07:02 AM   #1
stegosaupus
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New foldy bike woes...

After*much* deliberation, I finally bought a foldy from an internet shop - a Jetsteam XP. I took it to the LBS for a quick check before my first ride, and picked it up on Monday. The LBS has declared that it's a dud. The rear hub will often (ie. at least once a minute) fail to catch, and I'll be spinning against air for a good few panicky seconds until I either fall off to the side or it finally catches. Since I'm not too bright, I've been trying to commute on it anyways; today, I fell sideways onto the tail of a right-turning cab when the chain failed to catch, going past the cab into an intersection. Yes, I walked the bike to work after that. I posted yesterday in the Dahon tech forum, and the consensus is that the rear hub is indeed dudish. Since I've already given up my grannybike to Goodwill in anticipation of my foldy wonder's homecoming on Monday, I have no other ride...

/mourn

Has anyone here heard of this happening before? Is there a quick fix I can use just to commute, or even a real fix that will fix it properly? The internet shop, Sunrise Cyclery, has offered to fix my bike (they agreed that it's not something that should happen on a new bike, and it'll be quicker to have them fix it than going through Dahon - yay, Sunrise for your awesome customer service!) - but if there's something I can do myself instead, I'd love to hear it!
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Old 10-05-05, 07:22 AM   #2
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What kind of hub is it?
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Old 10-05-05, 08:57 AM   #3
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According to Dahon's site, it has a Kinetics Pro rear wheel and a bomb-proof rear hub with a new pawl mechanism.... and ooh look - picture! I'm afraid I don't know anything about components; I'm trying to learn as I go along

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Old 10-05-05, 09:37 AM   #4
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i used to get that spinning-like-crazy-might-catch-might-not action on an old coaster brake banana seat bike i had when i was a kid. although it was happening almost 30 years ago, i remember the frustration like it was yesterday.
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Old 10-05-05, 09:40 AM   #5
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Ehm if u'r LBS is willing to fix it.. why not let them? Why would u want to do it yourself and possibly mess things up further/void garantuee..? IMO it is a great thing to learn about your bike but i don't think this is the best training ground...

Thumbs down to Dahon for this 'bomb proof' hub. Booo..... Hope they fix the prob.
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Old 10-05-05, 10:03 AM   #6
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Quote:
Originally Posted by v1nce
Ehm if u'r LBS is willing to fix it.. why not let them?
My LBS said to ask the internet shop or Dahon to fix it - it's a defect that is *so* covered under the warranty - but I thought it couldn't hurt to ask if anyone knew a quick fix that'd get it working just to avoid the tedium of wading through warranty paperwork and the shipping blues
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Old 10-05-05, 10:55 AM   #7
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ah i see.
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Old 10-05-05, 11:08 AM   #8
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(x-posted to the Dahon tech forum too)

Just thought I'd update: got a email back from Dahon:

"Hello, and thanks for contacting Dahon.We have kits coming from American Classic to repair the hub. Please check back next week (reply to this e-mail), and I’ll send it to you. Sincerely, The Dahon Team"

So, I guess I'll be spinning and falling into traffic until at least next week.
Uh.
If Dahon knew about the faulty hubs, why were they not recalled?
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Old 10-05-05, 11:14 AM   #9
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I do not know what it is with the fanciest, high end bicycles (or any other manufactered item for that matter). It seems to me more high end performance model it is, the more delicate the bike is in actual real life situations. I prefer to stay at the low to mid-price range in the frame as well as components. I prefer a more sedate quiet sort of vehicle than a huge wow factor.

It pains me to see all the money you must have dropped on an bicycle you cannot even use to get to a job you need to pay for the bike-with no other back-up.
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Old 10-05-05, 11:26 AM   #10
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That is whack indeed, if they know about the problem, trying to contact the Bikes purchasers would be the very least they should do. It is a pretty serious malfunction that could lead to 'grievious bodily harm'.. oh dear i feel my litigator dark side flaring up...!

Sue them!! You need 3 million ha ha!

No seriously. It is unnaceptable and has lowered my view of Dahon. Hope they read these boards..
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Old 10-05-05, 04:31 PM   #11
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Quote:
Originally Posted by folder fanatic
I do not know what it is with the fanciest, high end bicycles (or any other manufactered item for that matter). It seems to me more high end performance model it is, the more delicate the bike is in actual real life situations.
Not all high end folding bikes are like that, but it does seem that Dahon is taking a cue from Brompton and making more and more exclusive and specialized parts for their newer bikes. Problem is is that Dahon's experimentations are still very new; Brompton has taken over 20 years to work their stuff out. That's why everyone rips on Brompton for being high priced and old-fashioned: that may be true, but at least their stuff works.

Bike Friday, on the other hand, uses all standardized parts, measurements, and components even on their high end bikes. The only thing you'd probably have to order directly from them would be frame parts.
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Old 10-05-05, 06:53 PM   #12
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Yeah, that sucks. I got a dud Vitesse D5 from a LBS that neglected to do anything about it. I posted enough on the Dahon forums and sent Dahon enough emails that Dahon graciously picked-up my bike and shipped me a new one in 3 days.

Although Dahon's use of wierd parts doesn't sit right with me, I do have to give them credit for their incredible customer service (in my case). Although it bites that you won't have a functioning bike until you get the fix-it-kit, I'm mostly confident that Dahon will take care of it one way or another. Just stay on them and follow-up on the forums and through email.
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Old 10-05-05, 09:19 PM   #13
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American Classic recently issued a recall for some of their rear hubs. This press release provides instructions for determining if your hub is on the recall list and what to do about it.

Cheers,

— Spalding

Last edited by CaptainSpalding; 10-06-05 at 06:32 PM.
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