Out of the box my bike was in 4th gear, and the arrows were lined up but 6th gear slips. The rest are OK. And I wasn't touching the shifter. Is there a second step?
Also, now that I've ridden the bike I understand the high gearing issue. It's way too high-geared, IMO, and I don't know jack about gearing. I'd like at least one more lower gear if not two. I'm not sweating top end speed. It's a big dissapointment to have to put out $ to replace the chainring/rear cog on a brand new bike. I'm not sure I'm going to do it but could someone tell me what size I need and # of teeth to improve the lower range? Thanks in advance.