I haven't been able to ride my Dahon Speed for six months because a bolt in the steering mechanism broke. The LCB where I bought the bike here in Seville asked for a picture of the part because, surprisingly to me, Dahon parts do not have serial numbers, and they wanted to be sure they got the right one. So I took this picture
and the part was ordered. Several months later, after having had to remind the folks at the Dahon importer in Vitoria, Spain, that we still hadn't received the part, they sent us an entire steering mechanism.
Fair enough. I paid the €20.00 for the parts, but it turned out they were the wrong size, so I took them back to the bike shop, and they reordered, this time sending side-by-side photos of the old part and the one they had sent. Months have gone by, and we have heard nothing from the people in Victoria. The people at the bike shop have even sent them my e-mail address so they can contact me personally, but I have heard nothing.
I really miss my bike. Any suggestions on what I might do to resolve this problem?