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Folding Bikes Discuss the unique features and issues of folding bikes. Also a great place to learn what folding bike will work best for your needs.

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Old 01-08-08, 09:16 AM   #1
saanichbc
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Manufacturer Customer Service Night Mares!

Hi folks... In light of this recent thread noting the bad customer service experience with Dahon products, I thought I might fire up this thread in hopes that others might spread the word around about their experiences with other manufacturer customer service experiences - let's include more of Dahon in here to.

So, let's hear the blow by blow descriptions of how you were treated by a manufacturer of a folder that you may own (or owned in the past). But, being somewhat fair, let's hear both the good and bad comments.
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Old 01-08-08, 09:42 AM   #2
Fear&Trembling
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Hopefully this thread will be about positive experiences with manufacturers too and not just a pi** fest...

R&M replaced a frame under warranty, which my LBS disassembled and reassembled (at no cost) in 2 weeks.

Brompton provided me with a new set of handlebars when I snapped them - this was in the days when you could turn up at the factory!

I'll leave the complaints to others.
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Old 01-08-08, 10:04 AM   #3
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You know I've had the odd problem with bikes and components I've bought over the years, but I can't think of a single situation where a polite and reasonable approach didn't get my problem resolved fairly quickly. In one or two cases where lack of supply meant I had to wait a few months for a replacement the companies made me sweetheart deals to take the sting out of the situation.

My advice is:

- be polite
- set reasonable expectations
- document the problem well [including pictures]
- be persistent, but stay polite

So far it has worked for me.
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