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  1. #1
    Hello from Canuckistan! saanichbc's Avatar
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    Feb 2006
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    Manufacturer Customer Service Night Mares!

    Hi folks... In light of this recent thread noting the bad customer service experience with Dahon products, I thought I might fire up this thread in hopes that others might spread the word around about their experiences with other manufacturer customer service experiences - let's include more of Dahon in here to.

    So, let's hear the blow by blow descriptions of how you were treated by a manufacturer of a folder that you may own (or owned in the past). But, being somewhat fair, let's hear both the good and bad comments.
    __________________________________
    harv welch victoria bc canuckistan
    My R20 project: http://21oaks.net/r20

  2. #2
    Senior Member Fear&Trembling's Avatar
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    Oct 2005
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    Hopefully this thread will be about positive experiences with manufacturers too and not just a pi** fest...

    R&M replaced a frame under warranty, which my LBS disassembled and reassembled (at no cost) in 2 weeks.

    Brompton provided me with a new set of handlebars when I snapped them - this was in the days when you could turn up at the factory!

    I'll leave the complaints to others.

  3. #3
    cyclopath vik's Avatar
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    Apr 2006
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    Victoria, BC
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    Surly LHT, Surly Big Dummy, Surly 1x1, Surly Pugsley, Bike Friday Tikit x 3, Bike Friday NWT, Bow Cycle 24, Santa Cruz Nomad
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    You know I've had the odd problem with bikes and components I've bought over the years, but I can't think of a single situation where a polite and reasonable approach didn't get my problem resolved fairly quickly. In one or two cases where lack of supply meant I had to wait a few months for a replacement the companies made me sweetheart deals to take the sting out of the situation.

    My advice is:

    - be polite
    - set reasonable expectations
    - document the problem well [including pictures]
    - be persistent, but stay polite

    So far it has worked for me.
    safe riding - Vik
    VikApproved

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