At the end of April, I purchased a used Bike Friday Tikit from the shop in College Park, MD. It was sold to me at a good price, and Iíve had fun riding it over the last couple weeks. After all the rave reviews about Bike Fridayís customer service, I expected something spectacular, but I am not impressed.
For the past few weeks, Iíve been trying to register my Tikit. Why is it so difficult? My bike doesnít have a frame number, or rather, it doesnít have one that I can see with my eyes. Iíve taken several pictures, examined it closely in the daylight, with a flashlight, and with my camera and flash. I donít think thereís a frame number on the bottom of my bottom bracket shell. Bike Friday seems to disagree and says the frame number is there.
Last week I called the bike shop and asked them for some help, and they told me it may never have had a serial number. Iím not sure I believe that, but whatever. They also told me that the bike was a preproduction bike and was one of the first two Tikits sent to the Mt. Airy, MD store. Even armed with this helpful information, Bike Friday just canít seem to help me out. Iíve called them more than five times, Iíve emailed them several times, Iíve emailed them pictures, and Iíve asked them for pictures of other Tikits (to see where the serial number exists and what it looks like). Everytime they tell me theyíll call me back but they never do. They havenít sent me pictures either.
Another possible location of the frame number, according to their website, is under the folding stem. The problem with my bike, if that were the case: the hyperfolding stem was upgraded before I picked it up. Iím not sure what was involved with upgrading the folding to the new style, but if the serial number is still there, I canít see it. If the stem was replaced to upgrade to the new style, then the serial number is no longer there. Maybe a blue Tikit wasnít an early color? I have no idea how they came to the conclusion that the serial number has to be on the bottom bracket shell (since their website states the folding stem as a possible location as well).
This is so frustrating. I canít believe they canít take the time and effort to research this more.
Can anyone post a picture of their frame number? Blur it out if you want, I just want to know how big the lettering is, where it's located, and how deep the recesses are in the paint.