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Well that’s one dealer I won’t be using again!

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Well that’s one dealer I won’t be using again!

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Old 09-06-08, 10:08 PM
  #26  
The Metropolis, UK
 
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Actually ThorUSA has an equivalent level dealer over here called Fudge Cycles based in Harrow Road London owned and run by a guy called Andrew Fudge. They probably move more Dahon bikes than any other UK dealer.

I would have to say it is the best service I've had from any LBS in Lomdon and Andrew has a 'can do' attitude that is second to none. Simply brilliant service. That's where I've ordered a Mu SL funny enough!
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Old 09-07-08, 06:07 AM
  #27  
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For what it's worth, I've had excellent service every time I've been to a Performance Bike Shop in DE. I don't often get there as it's on the way to visit family in the DC area but not all chain shops are bad.

One thing to note though, datako, assuming you bought your 13-bike fleet at the area shops, you may have an atypical experience at any shop given the business you bring with you.

A perfect example is I know a guy who has a large fleet of bikes and gets treated really well at most every shop he frequents. On his recommendation, I go to the same shops and get treated poorly. That is, until I mention his name and their attitude changes instantly.
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Old 09-07-08, 10:10 AM
  #28  
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Originally Posted by coloneltigh
For what it's worth, I've had excellent service every time I've been to a Performance Bike Shop in DE. I don't often get there as it's on the way to visit family in the DC area but not all chain shops are bad.

One thing to note though, datako, assuming you bought your 13-bike fleet at the area shops, you may have an atypical experience at any shop given the business you bring with you.

A perfect example is I know a guy who has a large fleet of bikes and gets treated really well at most every shop he frequents. On his recommendation, I go to the same shops and get treated poorly. That is, until I mention his name and their attitude changes instantly.
And that's a shame because if you take for example Fudge Cycles in London; they treat every decent customer well and I've seen them move several Dahons in 30 mins, never mind an hour. Such arrogance towards the indidual consumer either means bike shops fail to see the big picture or in the short-medium term business is so wonderful they don't need to care. I suspect many times its the former reason. Any business is volatile in the long-term if they go about things the wrong way. Especially given the spread of opinion on online communities on the Internet these days. News travels fast.
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Old 09-08-08, 04:08 PM
  #29  
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Bikes: Dahon Jetstream XP '04, a Dahon Cadenza '07

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PDR, you have my sympathy. I've been lucky, I think- since getting back into 'serious' cycling I've found I have two decent LBSs a mile or so from me. One stocks Dahons, one doesn't, but they've both given me good service, and if they say something needs doing, it's because it does. I'll still go a bit further afield to get my Jetstream done, but only because that dealer can do the shock at a decent price too..
Congratulations Mulleady, btw. Mu SL's lovely. And so light...mine was that weight before I had the DualDrive put on (a lot of extra weight, but I think it was worth it for the extra range). Smithfield Nocturne folding race next year?
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