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Old 03-11-09, 08:39 AM   #1
arpeggio42
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that dahon warranty....

the thread on one of my handlepost screw holes had worn so that i could push the screw in with my thumb (er, not a very safe situation), so i contacted Dahon UK and they said they'd send a new handlepost to my local bike shop, the bike is a year old. Now here's the frustrating part, i could have easily fitted the handlepost myself but if i did bang goes the warranty rights. i didnt buy it from my local bike shop they said 20 to fit it, i said but i could do it myself, they said 'feel free, but you'll lose your warranty.' They added that if i took it to where i bought it from the work might be done free of charge, but isnt guaranteed.
Now i know there's a 'buy local' brigade out there but for me that doesn't wash. My local bike shop has its own website, selling bikes at special deals, they just didnt have the particular one that i wanted, so for me i can't see any difference that i didnt buy if from them.
So, if anything goes wrong with your Dahon, which is the fault of the product and not the customer, and you still want that warranty cover, its going to cost you.
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Old 03-11-09, 10:33 AM   #2
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Erm.... Gotta say, not quite seeing the cause for complaint here. Kinda makes sense to me that if you want warranty service, you go to an authorized Dahon dealer.

Mind you, I think it's good to do your own maintenance work. But if you're going to purchase bikes from an Internet dealer or something similar, part of the cost savings is that they're not going to set up the bike for you, provide periodic maintenance, or have a warranty service that's as convenient as an LBS.
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Old 03-11-09, 10:37 AM   #3
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so ... the bike shop got the part for you ...... so far so good.. than install it yourself....do you think they gonna write down your name and the frame number and make sure if anything else goes wrong they will remember ? If that is indeed the case they have too much free time on their hands and its time to look for a different shop anyhow ...

It is commom that a manufacturer gives free parts but the bike shop has to get their labour paid. Thats indusrtry standard nothing fancy ...... Same as car warranty ..porsche gives you a free plastic piece which sits deep in the engine and it truly at the wrong place ... the dealer charges 3000 dlr to put the free part in ... ouch you are good until it melts again ....

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Old 03-11-09, 11:33 AM   #4
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Check your law. In Canada it is not lawful to void a warranty only because a customer has done service on the product; the UK may have similar protection. (This became an issue when the Asus Eee PC mini-laptop's warranty forbade people from doing something so simple as a RAM upgrade.)
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Old 03-11-09, 12:26 PM   #5
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All i'm saying is that this job i could have easily done myself and i'm not allowed cos of the warranty issue so i have to fork out the cash, its the principle of it, its the bike that's at fault. If it was more an issue of a skill/special tools i'd understand. If i'd got sent the handlepost and wasnt confident of fitting it i would happily get it done at the bike shop, but its an easy job, and there's no choice.
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Old 03-11-09, 12:48 PM   #6
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as I said before I think you are blowing this out of proportion..... how should anyone ever proove that you did that work yourself ?

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not that ia am in any way suggesting anything ...
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Old 03-11-09, 02:01 PM   #7
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Thor-I'm shocked, i thought you were a law abiding citizen!!!:-)
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Old 03-13-09, 05:59 AM   #8
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You didn't buy from them, but you expect free work? Have I got that right?
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Old 03-13-09, 06:31 AM   #9
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No you haven't dakato. He is happy to do the work for free himself, but objects to having to pay for someone else to do that work fix a bike that he bought with a warranty. But he can't not only because that invalidates the warranty, but because Dahon sent the part to a LBS - and I can't tell if it was even one of his choice - and not to him. So the warranty is, in UK terms, for parts only, and not labour; and these new parts must be fitted at a Dahon specified store. That does reduce the value of the warranty to a potential buyer

Now having said that, I am a bit surprised - I don't know if people remember, there was a spate of missing grommetts for a Hammerhead 7 that was being sold via the net cheaply, and I got one sent to me directly. I could have fitted it myself, but actually got the LBS to do so. I think Dahon are great, generally, so this is a bit odd. 20 is not negligible for a lot of people these days, esp. for work you are happy to do yourself.
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