Advertise on Bikeforums.net



User Tag List

Page 1 of 2 12 LastLast
Results 1 to 25 of 29
  1. #1
    Senior Member randya's Avatar
    Join Date
    Jul 2003
    Location
    in bed with your mom
    My Bikes
    who cares?
    Posts
    13,696
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Dahon Continues to Ship New 2008 Bikes with Recalled Parts?

    I will update as this develops, but Dahon's response so far is ambiguous and unsatisfactory. It actually sounds to me like they are, in fact, still shipping bikes with the recalled handleposts on them, and expecting the purchaser to verify and repair after receipt.
    _____________________________________

    From: Contact [mailto:contact@dahon.com]
    Sent: Monday, October 19, 2009 8:51 PM
    To: randya
    Cc: 'ricky@bicyclesource.us'
    Subject: RE: just ordered two '08 dahon curve d3's, I'm wondering if they have the recalled handleposts or not?

    Dear randya

    Thank you very much for contacting Dahon. I apologize for any inconvenience this is causing you. Dahon has found that the handlepost on certain of its 2008 model bikes was not manufactured to its rigorous specifications. Dahon California, Inc., in cooperation with the U.S. Consumer Product Safety Commission, is voluntarily recalling and replacing, free of charge, the affected component on these bicycles. Information regarding this recall can be found by clicking the “Handlepost Recall Notice” tab on the home page of Dahon’s web site, www.dahon.com, or by calling Dahon California at (800) 442-3511. You can also access the press release issued jointly by Dahon and the CPSC at http://www.cpsc.gov/cpscpub/prerel/prhtml09/09214.html.

    In the future, if there is anything Dahon can answer for you or help you with, please do not hesitate to contact Dahon again.

    Best regards, 
    Rick Fair 

    ........................................................
    Rick Fair
    Technical Support l Dahon
    E-mail: rickfair@dahon.com
    www.dahon.com


    From: randya
    Sent: Monday, October 19, 2009 8:32 PM
    To: contact@dahon.com
    Subject: Fwd: just ordered two '08 dahon curve d3's, I'm wondering if they have the recalled handleposts or not?

    can you answer this question for me?

    Thanks!

    randya

    Begin forwarded message:

    From: ricky@bicyclesource.us
    Date: October 19, 2009 3:27:59 PM PDT
    To: randya
    Subject: RE: just ordered two '08 dahon curve d3's, I'm wondering if they have the recalled handleposts or not?

    Hi, Randy.

    Dahon does drop shipping for these items directly from their headquarters. To be safe, I would contact Dahon directly. It's best to get a specific answer directly from the manufacturing source in this case. Please contact me once this is resolved (ricky@bicyclesource.us), as I was not made aware that anything had been recalled. Thank you.

    -----Original Message-----
    From: randya
    Sent: Sunday, October 18, 2009 11:57pm
    To: orders@bicyclesource.us
    Subject: just ordered two '08 dahon curve d3's, I'm wondering if they have the recalled handleposts or not?

    I just became aware that there is a recall on the handleposts on some
    of these models, and I'm wondering if you know if the bikes I just
    ordered have the recalled handleposts or not?

  2. #2
    coasterbrakelockup lz4005's Avatar
    Join Date
    Nov 2004
    Location
    parts unknown
    My Bikes
    surly steamroller w/coaster brake, electra single speed cruiser, specialized rockhopper commuter, no-name single speed folder, 700c ultimate wheel, 24" unicycle, specialized bmx lsd, single seat single speed huffy tandem, pink upsidedown parade bike
    Posts
    825
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    That is par for the course for Dahon's terrible customer and dealer service.
    Ride lots, have fun, skid often!

  3. #3
    It's got electrolytes! chucky's Avatar
    Join Date
    Aug 2009
    My Bikes
    Self-designed carbon fiber highracer, BikesDirect Kilo WT5, Pacific Cycles Carryme, Dahon Boardwalk with custom Sturmey Archer wheelset
    Posts
    1,394
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by randya View Post
    I will update as this develops, but Dahon's response so far is ambiguous and unsatisfactory. It actually sounds to me like they are, in fact, still shipping bikes with the recalled handleposts on them, and expecting the purchaser to verify and repair after receipt.
    You obviously received a canned response, which is definitely unsatisfactory for such a serious safety issue, but what I'm really interested in hearing is whether the bikes are being shipped to customers with recalled parts or not.

    If not then it's just a false alarm, bit if so then, in light of the canned response, I'd be totally pissed.

    P.S. Kudos to the OP for pointing this out. He apparently sells Dahons on his site.
    Last edited by chucky; 10-19-09 at 11:05 PM.

  4. #4
    Senior Member
    Join Date
    Mar 2007
    Location
    Yokohama, Japan
    My Bikes
    Dahon Curve SL, Pacific Carryme, Yuba Mundo, Louis Garneau MV1
    Posts
    429
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Whenever I read a message from Rick Fair on the Dahon forum I think HAL from "2001: A Space Odyssey".

  5. #5
    Each Drop of Sweat Counts
    Join Date
    Nov 2007
    Location
    Iwakuni Japan
    My Bikes
    MASI Speciale Road, Specialized Rockhopper 29'er, Dahon Jetstream XP, Dahon Speed P8, Dahon Speed TR, Dahon Speed TT, Ignio Folding bike
    Posts
    825
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Rick always responds and responds quickly but he has a knack for not quite answering the question or issue.

  6. #6
    PDR
    PDR is offline
    Senior Member
    Join Date
    Jan 2008
    Location
    Cheshire, North West England, UK
    My Bikes
    Brompton S2L-X, Bridgestone Moulton, 1963 & 1966 Moultons, Scott Mountain bike
    Posts
    555
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Are Dahon really still shipping 2008 bikes?
    Just had a look at this site and they only list one 2008 bike (probably stock they couldn’t sell?) the rest are all 2009 bikes.
    http://www.winstanleysbikes.co.uk/category/883/Dahon

    Oh and using the name Dahon California could mislead people into thinking they are American made bikes

  7. #7
    It's got electrolytes! chucky's Avatar
    Join Date
    Aug 2009
    My Bikes
    Self-designed carbon fiber highracer, BikesDirect Kilo WT5, Pacific Cycles Carryme, Dahon Boardwalk with custom Sturmey Archer wheelset
    Posts
    1,394
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by chucky View Post
    P.S. Kudos to the OP for pointing this out. He apparently sells Dahons on his site.
    Nevermind, I got mixed up reading the email headers. Randya is apparently a customer who inquired at bicyclesource.us, but he is not from bicyclesource.us

    Quote Originally Posted by PDR View Post
    Oh and using the name Dahon California could mislead people into thinking they are American made bikes
    You mean like how Brompton boasting about they're bikes being made in England might mislead people into thinking the entire bike is made there and not just the frames? Are the titanium frames even made in England?

    You have a legitimate cue to chime in in feija's "Ugh" thread to tell us all that Bromptons hardly ever break due to their superior time tested design, so why are you posting this nonsense?
    Last edited by chucky; 10-20-09 at 07:44 AM.

  8. #8
    New usename ThorUSA brakemeister's Avatar
    Join Date
    Nov 2004
    Location
    Southern Illinois USA
    Posts
    2,469
    Mentioned
    0 Post(s)
    Tagged
    1 Thread(s)
    ok
    hang on here ...... everybody can relax and sit back down. This is not a town hall meeting with paid yellers ... although in the recent past I am not sure about this anymore. ....................



    NO DAHONS ARE SHIPPED FROM DAHON where the recall is not fixed.
    Lets say it different. Dahon ships ONLY fixed bikes. Absolutely no exeption period. This since the day the recall was official ( last spring)

    furthermore

    All Dahon dealers had to sign off last spring that they will not under any circumstance sell any Dahon bike which is not fixed. They would loose the Dahon dealership priviliges if they do.

    There are some 08 bikes in the pipleine still because Dahon choose to rather fix customer bikes on the road FIRST than Dealer inventory SECOND, and only than their own inventory they had ready to sell to the dealers. This has slowed down the sale of some 08 bikes, but it is the right thing to do. This has cost Dahon a lot of money in not being able to ship ordered bikes when the dealers needed them in a hurry. They lost sales for bikes in the Spring, and now have discounted those bikes to sell for a better price. This is a good thing as most 08 bikes are a real bargain for bikes where nothing is wrong with)

    I do not understand Rick Fair why he doesnt come up with a very clear answer to the email. This is not a trick question or in any way shape or form questionable.

    The only way a bike could be shipped with the old post is that a dealer has old stock and hasnt picked up the telephone and ordered new stems for the bikes and replaced them ( for what he is paid a good amount from Dahon, therefore its really worth his time to fix the bikes ) If that dealer really sends out non fixed bikes than he is a tool ... and he will jeorpardize his Dealer priviliges with Dahon.

    ok ? do I have to add anything else to this ? Everybody understands ?
    Even the Dahon bashers satisfied with the answer ?

    Not every thing is perfect with Dahon, there is room for improvement but this is getting ridiculous !
    No wonder I am one of the very few industry guys who keep coming back to this forum.

    Thor

  9. #9
    Senior Member GeorgePaul's Avatar
    Join Date
    Jun 2009
    Location
    Irvine, CA
    My Bikes
    Scott CR1 Team road bike, Giant XTC mountain bike , Bike Friday Pocket Llama
    Posts
    429
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by brakemeister View Post
    No wonder I am one of the very few industry guys who keep coming back to this forum.
    I, for one, appreciate that you're here.

  10. #10
    coasterbrakelockup lz4005's Avatar
    Join Date
    Nov 2004
    Location
    parts unknown
    My Bikes
    surly steamroller w/coaster brake, electra single speed cruiser, specialized rockhopper commuter, no-name single speed folder, 700c ultimate wheel, 24" unicycle, specialized bmx lsd, single seat single speed huffy tandem, pink upsidedown parade bike
    Posts
    825
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    If what Thor says is correct then Dahon is doing the right thing.

    But if their dealers and customer service people/bots can't answer basic questions about the recall then their dealer and customer service are, indeed, terrible.
    Ride lots, have fun, skid often!

  11. #11
    Senior Member kamtsa's Avatar
    Join Date
    Dec 2008
    Posts
    1,815
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Trying to get a meaningful answer from Dahon is futile.

    Kam

  12. #12
    Professional Fuss-Budget Bacciagalupe's Avatar
    Join Date
    Aug 2005
    Posts
    6,289
    Mentioned
    4 Post(s)
    Tagged
    0 Thread(s)
    I concur with Thor that it is extremely unlikely Dahon is shipping out a component that they know has a problem. More to the point, Dahon is not shipping 2008 models. If you buy an 08 model, it's one a retailer has left over.

    Since you haven't received the bikes yet, there is no way to a) see if the serial #'s were included in the recall, or b) visually inspect the parts to see if they were the flawed ones or c) check with the retailer to see if the part was fixed. I.e. even if they didn't send a generic reply, without bikes (or at least the serial numbers) there is no way for them to know if your bikes were included in the recall, or if the retailer fixed the component.

    I doubt you'd get a much clearer answer from any medium or large bike manufacturer, by the way.

  13. #13
    New usename ThorUSA brakemeister's Avatar
    Join Date
    Nov 2004
    Location
    Southern Illinois USA
    Posts
    2,469
    Mentioned
    0 Post(s)
    Tagged
    1 Thread(s)
    Dealers still can purchase 08 models from Dahon.

    to this :
    quote:
    If what Thor says is correct then Dahon is doing the right thing.
    But if their dealers and customer service people/bots can't answer basic questions about the recall then their dealer and customer service are, indeed, terrible.
    quote end

    I know what is shipped from Dahon ... and what not ..... :-)


    Customer reps or employees from any US company are sometimes all wound up not to give any answer which could get them or their employer into hot water .. that is very understandble. So they will never ever say never or ever about something they dont have direct control over ...

    The question was ..if the dealer would send a non fixed 08 bike .... How can somebody from Dahon sitting at the headquarters in CA say that the dealer is doing or not ? This is not rocket science or anything like that .... and certainly no reason to belive that the customer service sucks. If an employee says that the dealer will not ship 08 bikes unfixed and the consumer receives such a bike than Dahon is liable and not only the dealer who messed up.... right ?

    again.......... dont twist this and put words in my mouth

    Thor

  14. #14
    Senior Member
    Join Date
    Apr 2009
    Location
    Oklahoma, U.S.A.
    My Bikes
    On any given day, about 110, including ~20 folders
    Posts
    520
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by randya View Post
    ...
    From: ricky@bicyclesource.us
    Date: October 19, 2009 3:27:59 PM PDT
    To: randya
    Subject: RE: just ordered two '08 dahon curve d3's, I'm wondering if they have the recalled handleposts or not?

    Hi, Randy.

    Dahon does drop shipping for these items directly from their headquarters. To be safe, I would contact Dahon directly. It's best to get a specific answer directly from the manufacturing source in this case. Please contact me once this is resolved (ricky@bicyclesource.us), as I was not made aware that anything had been recalled. Thank you.

    -----Original Message-----
    From: randya
    Sent: Sunday, October 18, 2009 11:57pm
    To: orders@bicyclesource.us
    Subject: just ordered two '08 dahon curve d3's, I'm wondering if they have the recalled handleposts or not?

    I just became aware that there is a recall on the handleposts on some
    of these models, and I'm wondering if you know if the bikes I just
    ordered have the recalled handleposts or not?
    RandyA - Keep in mind that you bought a Dahon product from a Dahon dealer. AFAIK, Dahon does not sell its products directly to retail customers in the USA. I am pretty sure Dahon doesn't drop ship any bikes to retail customers --- the dealer has them drop shipped. I would be most perturbed with the dealer's response. That response appears to be incorrect and irresponsible. If either of your bikes arrive with the recalled handle post it seems to me that BicycleSource.US is the one responsible for your inconvenience. Based on what I have read, Dahon has procedures in place to avoid this problem. The dealer has chosen not to follow those procedures. Ricky at BicycleSource.US should not be getting any bonus this month.

  15. #15
    Newbie
    Join Date
    Oct 2009
    Posts
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    re: recall bikes

    To be clear - since the announcement of the recall in May 2009, Dahon has not shipped and will not ship any bikes affected by the recall unless they've been retrofitted (repaired).

    Thanks,

    Steve Boyd
    Director of Operations - North America

  16. #16
    Senior Member
    Join Date
    May 2004
    Location
    Pacific Northwest
    My Bikes
    Too many....................
    Posts
    3,064
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I have a feeling Dahon may be looking into this?
    Dahon Jifo
    Dawes Kingpin 2speed

  17. #17
    Senior Member GeorgePaul's Avatar
    Join Date
    Jun 2009
    Location
    Irvine, CA
    My Bikes
    Scott CR1 Team road bike, Giant XTC mountain bike , Bike Friday Pocket Llama
    Posts
    429
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Thank you for the very clear response, Steve Boyd, and welcome to BF.

  18. #18
    Senior Member randya's Avatar
    Join Date
    Jul 2003
    Location
    in bed with your mom
    My Bikes
    who cares?
    Posts
    13,696
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Bacciagalupe View Post
    I concur with Thor that it is extremely unlikely Dahon is shipping out a component that they know has a problem. More to the point, Dahon is not shipping 2008 models. If you buy an 08 model, it's one a retailer has left over.

    Since you haven't received the bikes yet, there is no way to a) see if the serial #'s were included in the recall, or b) visually inspect the parts to see if they were the flawed ones or c) check with the retailer to see if the part was fixed. I.e. even if they didn't send a generic reply, without bikes (or at least the serial numbers) there is no way for them to know if your bikes were included in the recall, or if the retailer fixed the component.

    I doubt you'd get a much clearer answer from any medium or large bike manufacturer, by the way.
    read the entire email string. the internet seller says the bikes are drop shipped directly from the manufacturer - Dahon - and they were advertised as 2008 models.

    Dahon is not stating that they have fixed the bikes before shipping, they are stating that it is up to the customer to verify whether or not they have been fixed, upon receipt.

    edit - Steve Boyd's post above is more direct and to the point, thanks Steve!

    I guess I will still have to check and verify upon receipt though, as I'm still a bit confused about where the bikes are coming from and who has done what to verify that the necessary repairs, if any have been made.
    Last edited by randya; 10-20-09 at 02:04 PM.

  19. #19
    New usename ThorUSA brakemeister's Avatar
    Join Date
    Nov 2004
    Location
    Southern Illinois USA
    Posts
    2,469
    Mentioned
    0 Post(s)
    Tagged
    1 Thread(s)
    again ...

    Dahon does NOT ship any bikes which are not fixed.
    If they are dropshipped, direct shipped, shipped by the company boss, shipped by the secretary, shipped by me, it makes NO DIFFERENCE
    ALL DAHON bikes are shipped fixed ... no exception

    thor

  20. #20
    Senior Member jobtraklite's Avatar
    Join Date
    Jun 2009
    Location
    Quincy, IL
    My Bikes
    too many
    Posts
    89
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It's only a statistical sample of two, but in the last 4 months I purchased two 2008 Dahon's via the internet from a Dahon dealer. Both came with the "R" stamped on the handle post. I believe this indicated the bike had been retrofitted with the new post.

  21. #21
    Senior Member jpmac55's Avatar
    Join Date
    Apr 2007
    Location
    Averill Park, New York
    My Bikes
    Specialized Tricross; Raleigh single speed; Dahon MU SL folding bike
    Posts
    105
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Show of hands: how many posters work for Dahon competitors?

  22. #22
    Senior Member
    Join Date
    Apr 2009
    Location
    Oklahoma, U.S.A.
    My Bikes
    On any given day, about 110, including ~20 folders
    Posts
    520
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by randya View Post
    read the entire email string. the internet seller says the bikes are drop shipped directly from the manufacturer - Dahon - and they were advertised as 2008 models. ...
    I believe the Internet seller is incorrect. His statment that he was unaware of the recall indicates that he is not knowledgable about Dahon products. I think you should be skeptical of the infomation he provides.

  23. #23
    Senior Member kamtsa's Avatar
    Join Date
    Dec 2008
    Posts
    1,815
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by jpmac55 View Post
    Show of hands: how many posters work for Dahon competitors?
    I don't.

    Kam

  24. #24
    Senior Member randya's Avatar
    Join Date
    Jul 2003
    Location
    in bed with your mom
    My Bikes
    who cares?
    Posts
    13,696
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Here's the latest. I really appreciate that Steve took the time to correct the ambiguity of the original response. I am satisfied that I won't have to deal with the recall issues, but just a little disappointed that I'll probably get bikes with SRAM hub gearing instead of the Sturmey Archer hubs I originally expected, 'cause I've had a bike with an SA SRF3 hub that I really liked, but have had some problems with a SRAM spectroP5 hub...I suppose that makes me one of those people who are never satisfied, or maybe I should have just kept my mouth shut in the first place...


    ___________________________

    Hi Randy,

    I’m in receipt of your message regarding the Curve bicycles you just ordered. Your order is actually in process and scheduled to ship today and we are shipping to you our current models which are NOT affected by the recall.

    At no time are we shipping any bikes affected by the recall unless they’ve been retrofitted (fixed).

    Thanks for choosing Dahon and enjoy your bikes!

    Best,

    Steve Boyd
    Director of Operations | North America
    Last edited by randya; 10-21-09 at 12:00 AM.

  25. #25
    Senior Member
    Join Date
    Apr 2009
    Location
    Oklahoma, U.S.A.
    My Bikes
    On any given day, about 110, including ~20 folders
    Posts
    520
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by randya View Post
    Here's the latest. I really appreciate that Steve took the time to correct the ambiguity of the original response. ...
    ___________________________

    Hi Randy,

    ... Your order is actually in process and scheduled to ship today and we are shipping to you our current models which are NOT affected by the recall. ...

    Best,

    Steve Boyd
    Director of Operations | North America
    Hmmm. One might infer from Steve Boyd's statement that Dahon is involved in shipping directly to retail customers.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •