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  1. #1
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    Brompton Warranty and Fenders

    I just recently bought a brompton to allow me to commute to work (in an building with absence of bike parking). I've been riding it for a little over a month, but noticed there is a small crack in the front fender/mudguard. It's not very noticeable - in fact for all i know it could have been there when I bought it. I asked about it at my place of purchase, but they said i would have to pay for a new fender. Said the only thing that could have caused it is forgetting to turn the front wheel before i pushed in the back wheel. Further that it wouldn't be covered by warranty. I remember not turning in the wheel once or so, but never pushed hard enough for anything to break. Just wondering if anyone else had experience with this? I found a reference to a broken fender covered under warranty posted elsewhere on the web, but if my LBS won't deal with it, not sure what I can do other than fix it myself or just buy a new fender? Its not to the point where i could really justify paying for a replacement. But considering how much i paid for it, I'd hope I'd have something to stay in one piece.

    Thanks.

  2. #2
    coprolite fietsbob's Avatar
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    Warranties flow back upstream from the Dealer.
    the Brompton dealer you got it from.

  3. #3
    My legs hurt
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    I would contact Brompton directly. Tell them that you love the bike, and the whole story of why you got it, etc. Be sure to add that you realise that you 'might' have caused the damage but you would hope that given how long you have had the bike, (and how much you paid for it) that Brompton would live up to it's 'reputation for customer service' and get you a replacement fender. Keep it friendly and positive.

    My guess is the dealer is betting against Brompton honoring the fender's replacement, and doesn't want to front the cost. Better to go straight to the source.

    Or, you could just live with the crack.

    Or, you could buy a replacement fender. They aren't super expensive if you only get the fender bit (not all the mounting hardware & stays).

  4. #4
    Senior Member kamtsa's Avatar
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    Quote Originally Posted by nyccommute21 View Post
    ... Said the only thing that could have caused it is forgetting to turn the front wheel before i pushed in the back wheel. Further that it wouldn't be covered by warranty.
    Sounds as a design issue to me. My B does not have fenders but I cannot think of any reasonable folding attempt that will damage them.
    Happier than a camel on wednesday.

  5. #5
    Lao
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    Quote Originally Posted by kamtsa View Post
    Sounds as a design issue to me. My B does not have fenders but I cannot think of any reasonable folding attempt that will damage them.
    It kind of is. You can't have the front wheel pointing straight forward when folding in the rear wheel (must be a problem even if you don't have fenders?). Preferably it should be turned a bit to the left, especially if you want to fold it rather than just park it.
    "When there is no more room in Hell, the dead will walk the Earth."

  6. #6
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    That is a common problem/failure. Mine had a crack in the front fender on the back just above/around where the mud flap attaches after a few uses. It is easily fixed with a backing plate and some glue.

    Trust me after a couple of years and 2/3000 miles a small crack in the Brompton mudguard will seem nothing.

    Regards

    Jerry

  7. #7
    Senior Member badrad's Avatar
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    by coincidence, yesterday i was at jvbikes in vancouver looking at the bromptons (and the new Terns), but while attempting to show me the brompton unfold of a display/demo unit, the sales fellow could not get the rear wheel to disengage from the folded position. turns out the wheel was totall jammed into the front fender and the front wheel. it took having to release air from the rear tire to drop the pressure enough to release the wheel. he explained that someone had lined up the front wheel, and that the operating procedure was to have the front wheel at an angle.

    although at the time i did not pay any attention to any damage or problems with the front fender, i would suggest if the OP received the brompton from a direct order, or if you bought the unit on the floor. the reason being is of course, demo and floor models may have easily suffered operational damage through demonstrations and test rides/folding/unfolding. if it was ordered in, presumably the limited numbers of idiots mashing your new bike would be limited only to the bike technicians and then to you.

  8. #8
    coprolite fietsbob's Avatar
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    User error is not typically warranted against, that is where Insurance is sought.

    anyhow warrantee issues go back upstream, thru the Dealer , typically..
    Last edited by fietsbob; 02-12-12 at 07:58 PM.

  9. #9
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    Thanks

    Thanks everyone for the tips. I'm not sure if its user error, for all I know it could have been cracked originally from the dealer. Regardless, seems like a bit of design flaw to me - making them easily crackable plastic where the wheel meets. Metal might have worked better. Anyway I might try giving Brompton a call or just use some glue/epoxy to tighten it together. Its not a big deal, but don't like something wrong on a new bike, especially if it was there from the start.

  10. #10
    Senior Member kamtsa's Avatar
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    Quote Originally Posted by Lao View Post
    It kind of is. You can't have the front wheel pointing straight forward when folding in the rear wheel (must be a problem even if you don't have fenders?). Preferably it should be turned a bit to the left, especially if you want to fold it rather than just park it.
    Here is an interesting product to protect the rear fender

    http://www.milianparts.com/en/products/plablo/
    Happier than a camel on wednesday.

  11. #11
    coprolite fietsbob's Avatar
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    Finally saw something other than a white space.


    Could just lay a strip of aluminum flat bar down, and drill thru it and bolt-on the original hardware ,
    get pretty much the same thing.

    if people want to fabricate things themselves.. .

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