A little over 3 weeks ago, I received my brand new Tern Link D8 from a famous and well respected vendor on these forums. The bike arrived with clear signs that it had been dropped, and dropped hard while in the folded position. I have chunks of metal missing from the handlebar latch and the main handlebar post-hinge, with paint missing from all other contact points on that side.
I immediately sent an email with pictures merely asking for assurance that structurally my bike is still cool, as I am already pushing the max weight limit. I was not interested in returning it, or anything that would keep my bike off of the road unnecessarily.
Ive not gotten a response back, and it's nearly been a month.
Despite the small rain cloud on my new foldie party, the bike seems ok.
I'm not a good at complaining, if I find a hair in my burger, I pull it out and keep eating.
Would you guys just drop it (pun not intended) if this happened to you?