BF tikit - WARNING, Stem Issue
Just got this email:
An important Safety Warning from Bike Friday Co-Founder Alan Scholz
Dear Bike Friday tikit owners:
It is with much concern that I write to you today. We have found that your tikit could be dangerous to ride. I want to tell you in the strongest terms we recommend all Bike Friday tikit owners to stop riding their bicycles immediately, until we have fully determined which tikits are at risk.
We have learned that two tikit stems have broken. A stem break is a very serious issue. Should your stem break while you are riding it there is a high risk of losing control of your bike causing you to crash with serious injury or even death as a result.
In August, 2012, an owner of a Bike Friday tikit sustained injury when his front stem broke while riding. Earlier this month, in September, 2012, a second stem failure was brought to our attention.
We received the first bike for inspection [PHOTO ABOVE, right. The second is still unavailable to us] 10 days ago, and upon reviewing the results of that inspection we acknowledge the potential exists for front stems to crack, and ultimately break.
Because of that, we recommend you do not ride your tikit until we can conduct enough tests to isolate the problem, the extent of its potential for failure, and implement safeguards to make your tikit safe to ride again.
Please follow this link to our website to fill out a registration form so we can keep all tikit owners updated as we work through this issue. We will follow up this email with more information on how to inspect your tikit for potential problems.
We are very serious at Green Gear about this. Many of us are regular and extensive tikit users. I have ridden a tikit since the first weeks of production in spring 2007. I rode it to work daily and on tours -- even doing several century rides on it until it was stolen last year. My wife and two of my daughters own and ride tikits regularly.
The tikit is an important transportation solution for my two daughters and neither owns an automobile, relying on their bike for most travel. I understand that this will also be true for many of you.
I say this so you understand how deeply I apologize for the inconvenience this causes for you not to ride your tikit until we have come up with a safe solution for you.
At this time our engineers and designers have been working to replicate the problem so we can develop solutions. We have stems being tested around the clock. I promise we will share our findings as soon as we have enough information to draw conclusions and offer solutions. Until then, please do not ride your tikit and make sure you register your contact information with us.
This safety warning only affects Bike Friday 16-inch wheel tikits. We have suspended production and delivery of tikits. It does not affect any of our 20-inch Pocket Bike Fridays.
I appreciate your patience in this matter. We have nearly 4,000 Bike Friday tikits located around the world, and getting this important message to all tikit owners is our priority at this moment. I hope you can imagine the challenge for a company of 33 cycling enthusiasts here in Eugene.
Alan Scholz, Co-Founder, Bike Friday
PS, If you know others who have tikits please be kind enough to tell them to ensure that they have this important Serious Warning and that they can sign up for updates if we have not yet been able to reach them. In the interest of doing this as quickly as possible it is going out to everyone at the same time but everyone may not get the e-mail and we may need to hunt for them. We thank you. The Bike Friday Community thanks you.
Geeze OT. 50 posts to PM, 48 to go.
My wife's. I'm 6'2" 230#
Originally Posted by bargainguy
On topic - I would say that GG BF is doing Due Diligence in mitigating the risks to customers and not taking any particular legal position. That's much better PR than stonewalling a customer to death. Remember that they are a coop - or were.