Join Date: Nov 2004
Location: South Bend, IN (U.S.A.)
Bikes: Surly LHT; Surly CC (as fixed-gear commuter); Hunter CX; Dahon Mu Uno
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I'm quite sold on thorusa. Even though I bought my Dahon elsewhere, Thor took care of me when I had a warranty issue with my hinge. He didn't even charge me for shipping. Notably, the shop from which I bought the bike wasn't helpful at all.
Sure he's running a business and wants to attract customers, but my take is that that is not his only motivation; he seems genuinely enthusiastic about bikes and wants all riders to have a good experience.